FAQs: Supported languages for the Help Center | Zoho Desk

FAQs: Supported languages for the Help Center

Language Availability

What does multilingual support enable in the Help Center?
Multilingual support allows an organization to present its Help Center and Knowledge Base articles in more than one language. This helps customers access self-service content in the language that is most appropriate for them.

For example, an organization serving customers in Brazil, Japan, and Germany can make Help Center content available in Portuguese (Brazil), Japanese, and German rather than requiring every visitor to read English content.
How many Help Center languages are supported?
The Help Center supports 52 language options, including regional variants such as French (Canada), Portuguese (Brazil), Chinese (Simplified), and Chinese (Traditional).

The available options cover languages used across Africa, the Americas, Asia, Europe, and the Middle East.
Does multilingual support translate articles automatically?
The available content confirms that the Help Center and Knowledge Base can be displayed in multiple languages. It does not establish that articles are translated automatically.

Organizations should therefore plan the language-specific Knowledge Base experience carefully and ensure that customer-facing content is available in each language they intend to support.
Can the Help Center use English for one audience and another language for a different audience?
Yes. English is available alongside a broad selection of other languages, allowing organizations to support audiences with different language preferences.
English is available as:
  1. English — En
  2. English (United Kingdom) — En
Because both options use the same listed code, teams should distinguish these variants by their displayed language label when planning localized content.

Supported Languages and Codes

Which African and Middle Eastern languages are supported?
The Help Center supports the following language options:
Language
Code
Afrikaans
Af
Arabic
Ar
Farsi – Persian
Fa
Hebrew – Israel
He
Urdu
Ur

Arabic, Farsi, Hebrew, and Urdu are particularly relevant for organizations serving customers who use right-to-left scripts. The supplied language list confirms availability of these languages but does not specify layout or right-to-left rendering behavior for the Help Center.
Which Chinese language options are supported?
Two Chinese variants are available:
  1. Chinese – Simplified - Cn
  2. Chinese – Traditional - Tw
These should be treated as separate language choices. An organization supporting customers in different Chinese-language markets should plan content for the appropriate written variant rather than assuming one version serves both audiences.
Which South Asian languages are supported?
The supported South Asian language options are:

Language
Code
Bengali
Bn
Gujarati
Gu
Hindi
Hi
Kannada
Kn
Malayalam
Mi
Marathi
Mr
Tamil
Ta
Telugu
Te
Urdu
Ur

For example, a support team operating in India can offer Hindi as a broad default while also making regional-language Knowledge Base content available in Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, or Bengali where needed.

Which Southeast and East Asian languages are supported?
The Help Center supports these languages:

Language
Code
Burmese – Myanmar
My
Indonesian
Id
Japanese
Ja
Khmer – Cambodian
Km
Korean
Ko
Malay
Ms
Thai
Th
Vietnamese
Vi

Chinese is also available in Simplified and Traditional variants. Teams supporting a multilingual Asia-Pacific audience should select languages based on their customers’ actual reading preferences, not only the geographic region in which they operate.
Which European languages are supported?
The available European language options are:
Language
Code
Bulgarian
Bg
Catalan
Ca
Croatian
Hr
Czech
Cs
Danish
Da
Dutch – Netherlands
Nl
English
En
English – United Kingdom
En
Finnish
Fi
French
Fr
French – Canada
Fr
German
De
Greek
El
Hungarian
Hu
Italian
It
Norwegian – Bokmål
Nb
Polish
Pl
Portuguese
Pt
Portuguese – Brazil
Pt-br
Romanian
Ro
Russian
Ru
Slovak
Sk
Slovenian
Sl
Spanish
Es
Swedish
Sv
Turkish
Tr
Ukrainian
Uk
Are Canadian French and standard French separate options?
Yes. Both options are supported:
  1. French — Fr
  2. French – Canada — Fr
Although the supplied codes are the same, the language choices should be treated as distinct localization options. This is important when terminology, spelling, regulatory language, or customer expectations differ between French-speaking regions.
Are Brazilian Portuguese and Portuguese separate options?
Yes. The Help Center supports both:
  1. Portuguese — Pt
  2. Portuguese – Brazil — Pt-br
An organization that supports both Portugal and Brazil should account for regional terminology and writing conventions. For example, product instructions, support terminology, and customer-facing phrasing may need separate review even when the underlying article topic is the same.

Planning a Multilingual Help Center

Should every Help Center article be offered in every supported language?
Not necessarily. The language list defines the languages that can be supported; it does not require an organization to maintain content in all 52 options.

A practical rollout can begin with the languages used by the largest customer groups and expand over time. For example:
  1. Start with English, Spanish, French, and German for a European and North American customer base.
  2. Add Portuguese (Brazil) when serving Brazilian customers.
  3. Add Japanese, Korean, or Chinese variants when localized support is available for those markets.


How should an organization choose which languages to enable first?
Prioritize languages using customer demand and operational readiness, such as:
  1. The languages customers use most frequently in support requests.
  2. Markets where the organization has active customers or plans to expand.
  3. Languages in which the organization can maintain accurate Knowledge Base content.
  4. Languages supported by the relevant support team or localization process.
Adding a language without maintaining clear, current articles can create a poorer customer experience than offering a smaller set of well-managed languages.
Should Chinese, French, and Portuguese variants be treated as interchangeable?
No, The Help Center lists each of these as separate options or regional variants:
  1. Chinese – Simplified and Chinese – Traditional
  2. French and French – Canada
  3. Portuguese and Portuguese – Brazil
These choices should be planned independently where regional language differences matter. A customer in Brazil may expect Portuguese (Brazil), while a customer in Portugal may expect standard Portuguese.
What should be reviewed before publishing content in another language?
Before making a language available, confirm that:
  1. The required Knowledge Base articles are prepared for that language.
  2. Article terminology is consistent across related support content.
  3. Regional variants are selected intentionally.
  4. Product names, technical terms, screenshots, and instructions remain understandable for the target audience.
  5. The organization has a process for keeping localized articles current when the source content changes.
For example, if a troubleshooting article is updated in English after a product release, the equivalent Japanese, French, and Portuguese (Brazil) articles should be reviewed so customers do not receive conflicting instructions.
 For complete supported-language reference read: What are the supported languages for the Help Center?