FAQs: Telegram
What is a Telegram Messaging App?
Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating through the Telegram messaging app is that you can open a new channel specifically for your customers and show that you are always available for them.
Data security at its best! All the conversations on the Telegram Messaging App are securely routed through encrypted servers on the cloud.
Data security at its best! All the conversations on the Telegram Messaging App are securely routed through encrypted servers on the cloud.
What are Telegram Bots?
Telegram Bots are special accounts that do not require an additional business phone number for setting up a dedicated IM channel on your help desk. These accounts serve as an interface for code running somewhere on your server.
How to deactivate a Telegram channel?
1 Click on the Setup Icon on the top right.
2 Select Instant Messaging under the Channels section
3 Click on Telegram in the IM options
4 The channels you created will be listed; select the channel that you would like to deactivate and click on the toggle option and slide it off, and a corresponding Deactivating message box will appear.
5 To confirm, click on Deactivate. The channel will be deactivated.
2 Select Instant Messaging under the Channels section
3 Click on Telegram in the IM options
4 The channels you created will be listed; select the channel that you would like to deactivate and click on the toggle option and slide it off, and a corresponding Deactivating message box will appear.
5 To confirm, click on Deactivate. The channel will be deactivated.
Why should you add a Telegram Chat Button?
• The embeddable button allows your website visitors to engage with your businesses right away.
• It also frees the customers from the burden of waiting and will make them feel connected by responding to their queries via Telegram.
• Everyone you know is using Telegram for business communications; hence we will provide a committed messaging medium for your customers.
• It also frees the customers from the burden of waiting and will make them feel connected by responding to their queries via Telegram.
• Everyone you know is using Telegram for business communications; hence we will provide a committed messaging medium for your customers.
How to add a Telegram Chat button to your Website?
To set up the embeddable message button, you will need a Telegram BOT API and a verified BOT User Name. Refer for more details.
What is the Telegram Bot API?
The Telegram Bot API allows you to connect to a Bot from your system. Telegram's intermediary server will handle all the encryption and communication with the Telegram API for you. The Bot API allows you to create programs that use Telegram as a messaging medium to service customers around the clock.
How to get a Telegram API token using the BotFather?
To create a Bot API token, refer here.
Will a new contact or duplicate contact be created when a message is sent using the Telegram channel?
Yes, every time a message is sent from the Telegram channel, a contact is created. A new contact will be created, but a phone number will not be associated to the contact details as telegram uses a BOT Id.
What are the per-requisites for integrating a Telegram channel?
- A verified Telegram App.
- An API token acquired from @BotFather.
What is @BotFather?
These are special bots that do not require a phone number to get you started with the API integration. @BotFather is used to create new bot accounts and manage your existing bots.
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