Telegram FAQs

FAQs: Telegram

What is a Telegram Messaging App?

Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating through the Telegram messaging app is that you can open a new channel specifically for your customers and show that you are always available for them.
Data security at its best! All the conversations on the Telegram Messaging App are securely routed through encrypted servers on the cloud.

What are Telegram Bots?

Telegram Bots are special accounts that do not require an additional business phone number for setting up a dedicated IM channel on your help desk. These accounts serve as an interface for code running somewhere on your server.

How to deactivate a Telegram channel?

    1    Click on the Setup Icon on the top right.
    2    Select Instant Messaging under the Channels section
    3    Click on Telegram in the IM options
    4    The channels you created will be listed; select the channel that you would like to deactivate and click on the toggle option and slide it off, and a corresponding Deactivating message box will appear.
    5    To confirm, click on Deactivate. The channel will be deactivated.

Why should you add a Telegram Chat Button?

    •    The embeddable button allows your website visitors to engage with your businesses right away.
    •    It also frees the customers from the burden of waiting and will make them feel connected by responding to their queries via Telegram.
    •    Everyone you know is using Telegram for business communications; hence we will provide a committed messaging medium for your customers.

How to add a Telegram Chat button to your Website?

To set up the embeddable message button, you will need a Telegram BOT API and a verified BOT User Name. Refer for more details.

What is the Telegram Bot API?

The Telegram Bot API allows you to connect to a Bot from your system. Telegram's intermediary server will handle all the encryption and communication with the Telegram API for you. The Bot API allows you to create programs that use Telegram as a messaging medium to service customers around the clock.

How to get a Telegram API token using the BotFather?

To create a Bot API token, refer here.

Will a new contact or duplicate contact be created when a message is sent using the Telegram channel?

Yes, every time a message is sent from the Telegram channel, a contact is created. A new contact will be created, but a phone number will not be associated to the contact details as telegram uses a BOT Id.

What are the per-requisites for integrating a Telegram channel?

  1. A verified Telegram App.
  2. An API token acquired from @BotFather.

What is @BotFather?

These are special bots that do not require a phone number to get you started with the API integration. @BotFather is used to create new bot accounts and manage your existing bots.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit

                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsFormstack alternativeEncrypted Forms

                              Wufoo alternativeSecure Forms

                              WCAG



                                        Create. Review. Publish.

                                        Write, edit, collaborate on, and publish documents to different content management platforms.

                                        Get Started Now







                                                          You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                              Manage your brands on social media


                                                                • Desk Community Learning Series


                                                                • Digest


                                                                • Functions


                                                                • Meetups


                                                                • Kbase


                                                                • Resources


                                                                • Glossary


                                                                • Desk Marketplace


                                                                • MVP Corner


                                                                • Word of the Day


                                                                • Ask the Experts


                                                                  Zoho Sheet Resources

                                                                   

                                                                      Zoho Forms Resources


                                                                        Secure your business
                                                                        communication with Zoho Mail


                                                                        Mail on the move with
                                                                        Zoho Mail mobile application

                                                                          Stay on top of your schedule
                                                                          at all times


                                                                          Carry your calendar with you
                                                                          Anytime, anywhere




                                                                                Zoho Sign Resources

                                                                                  Sign, Paperless!

                                                                                  Sign and send business documents on the go!

                                                                                  Get Started Now




                                                                                          Zoho TeamInbox Resources





                                                                                                    Zoho DataPrep Demo

                                                                                                    Get a personalized demo or POC

                                                                                                    REGISTER NOW


                                                                                                      Design. Discuss. Deliver.

                                                                                                      Create visually engaging stories with Zoho Show.

                                                                                                      Get Started Now









                                                                                                                          • Related Articles

                                                                                                                          • FAQs: Instant Messaging

                                                                                                                            Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...
                                                                                                                          • Introduction to Instant Messaging

                                                                                                                            Instant messaging (IM) enables you to connect with your customers on the messaging apps they use, such as WhatsApp, Telegram, Facebook Messenger, and more. This feature consolidates customer conversations from various platforms into one unified ...
                                                                                                                          • FAQs: WhatsApp Business

                                                                                                                            How to configure a Phone Number for the WhatsApp Embedded Sign-up. The business phone number must be configured manually by adding the number on the Facebook Business Manager console and verifying it. Login here Once WhatsApp approves the phone ...
                                                                                                                          • FAQs: LINE

                                                                                                                            What is the LINE Messaging App?
 LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available ...
                                                                                                                          • Integrating Telegram with Zoho Desk

                                                                                                                            Telegram Messenger Telegram is a cloud-based messaging application widely used by businesses to communicate with their customers. By integrating Telegram messaging app onto the Zoho desk dashboard you can also expand your customer services through ...
                                                                                                                            Wherever you are is as good as
                                                                                                                            your workplace

                                                                                                                              Resources

                                                                                                                              Videos

                                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                              eBooks

                                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                              Webinars

                                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                              CRM Tips

                                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                                Zoho Show Resources