FAQs: WeChat
What are the different types of WeChat official accounts?
• WeChat Subscription accounts can send up to one push message per day to their followers.
• WeChat Service accounts appear as friends in the “chat” section of WeChat. This type of account can send up to four push messages per month.
• WeChat Enterprise accounts are meant for internal team management of big companies. Each user needs to get approval to be a follower of the company's official account. The content shared can be viewed by authorized followers.
• WeChat Service accounts appear as friends in the “chat” section of WeChat. This type of account can send up to four push messages per month.
• WeChat Enterprise accounts are meant for internal team management of big companies. Each user needs to get approval to be a follower of the company's official account. The content shared can be viewed by authorized followers.
What are the WeChat account info that is required for creating a channel
on Zoho Desk?
• Original ID
• App ID (Developer ID)
• App Secret (Developer Secret)
• Token
• EncodingAESKey
• App ID (Developer ID)
• App Secret (Developer Secret)
• Token
• EncodingAESKey
What are the limitations while using the WeChat App?
1. The integration can be used only for messaging purposes (IM).
2. Agents cannot initiate conversations from within Zoho Desk.
3. Only conversations initiated by WeChat users will be listed and converted into tickets.
4. WeChat offers a 48-hour conversation window during which agents can send unlimited messages. After this time frame, you can only send four pushes per month to a user.
2. Agents cannot initiate conversations from within Zoho Desk.
3. Only conversations initiated by WeChat users will be listed and converted into tickets.
4. WeChat offers a 48-hour conversation window during which agents can send unlimited messages. After this time frame, you can only send four pushes per month to a user.
How to delete a WeChat channel?
- Click the Setup icon (
) in the top bar.
- Under Channels, click Instant Messaging.
- Click WeChat on the Instant Messaging page.
The channels created in your account will be displayed. - Then, click on the horizontal ellipsis at the right corner of your channel, followed by Delete Channel.
-
Click Yes, Delete on the confirmation dialog box. The channel will be deleted.
Once the channel is deleted, you will not be able to send or receive messages. Even though the chats are intact (read-only), the agents cannot transfer or block the existing chats.