FAQs: WeChat
What are the different types of WeChat official accounts?
• WeChat Subscription accounts can send up to one push message per day to their followers.
• WeChat Service accounts appear as friends in the “chat” section of WeChat. This type of account can send up to four push messages per month.
• WeChat Enterprise accounts are meant for internal team management of big companies. Each user needs to get approval to be a follower of the company's official account. The content shared can be viewed by authorized followers.
• WeChat Service accounts appear as friends in the “chat” section of WeChat. This type of account can send up to four push messages per month.
• WeChat Enterprise accounts are meant for internal team management of big companies. Each user needs to get approval to be a follower of the company's official account. The content shared can be viewed by authorized followers.
What are the WeChat account info that is required for creating a channel
on Zoho Desk?
• Original ID
• App ID (Developer ID)
• App Secret (Developer Secret)
• Token
• EncodingAESKey
• App ID (Developer ID)
• App Secret (Developer Secret)
• Token
• EncodingAESKey
What are the limitations while using the WeChat App?
1. The integration can be used only for messaging purposes (IM).
2. Agents cannot initiate conversations from within Zoho Desk.
3. Only conversations initiated by WeChat users will be listed and converted into tickets.
4. WeChat offers a 48-hour conversation window during which agents can send unlimited messages. After this time frame, you can only send four pushes per month to a user.
2. Agents cannot initiate conversations from within Zoho Desk.
3. Only conversations initiated by WeChat users will be listed and converted into tickets.
4. WeChat offers a 48-hour conversation window during which agents can send unlimited messages. After this time frame, you can only send four pushes per month to a user.
How to delete a WeChat channel?
- Click the Setup icon (
) in the top bar.
- Under Channels, click Instant Messaging.
- Click WeChat on the Instant Messaging page.
The channels created in your account will be displayed. - Then, click on the horizontal ellipsis at the right corner of your channel, followed by Delete Channel.
- Click Yes, Delete on the confirmation dialog box. The channel will be deleted.
Once the channel is deleted, you will not be able to send or receive
messages. Even though the chats are intact (read-only), the agents
cannot transfer or block the existing chats.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...FAQs: WhatsApp Business
How to configure a Phone Number for the WhatsApp Embedded Sign-up. The business phone number must be configured manually by adding the number on the Facebook Business Manager console and verifying it. Login here Once WhatsApp approves the phone ...FAQs: LINE
What is the LINE Messaging App? LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available ...FAQs: Telegram
What is a Telegram Messaging App? Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating ...Integrating WeChat with Zoho Desk
WeChat - The Messaging App WeChat was initially released by a Chinese MNC with approximately one billion monthly users. It is one of the most popular smartphone applications in China, competing with WhatsApp messenger. WeChat has an Enhanced User ...
New to Zoho LandingPage?
Zoho LandingPage Resources