Only the BSP can apply for the Green Badge verification for the eligible brands. Once WhatsApp approves the Green Tick, eligibility will be automatically given for the account. Click here to learn more. Can an account have more than two numbers?
Yes, we support multiple numbers. But only two numbers per account are supported until the business gets verified.
Upcoming Release- Migrate to the cloud, and customers can use multiple numbers.
Release planned for the end of the third quarter.
What is the template message length?
Currently, we are supporting 1024 characters in a template message.
Can the customer use the same number for WhatsApp Direct Integration and WhatsApp Mobile App?
No, we do not allow the same number to be used for Zoho Desk and the WhatsApp Business Mobile App.
What will the customer do if the FB Business phone number verification process fails?
Try to create the business account again and re-initiate the verification process.
Please confirm if the number can receive SMS or voice calls.
How long will it take to generate a backup when WhatsApp is down?
If the downtime is within a day, all the incoming chats will be pushed, and the customer will be notified.
How to add a profile picture to your Business Account?
Customers can directly login to their business manager page and upload their profile picture. Can a new number be added to an existing account as a backup purpose?
We do not provide the option to update a backup number for an existing account.
Should the WhatsApp Business Display Name be verified?
Yes, the Business display name needs to be validated and approved by Facebook.
How to purchase credits for a Partner Account?
In the current implementation, the customer should add the Credit Card details to the Partner's account (to be paid by the Partner when the ticket is created)
What is the payment mode for purchasing credits?
To purchase credits, the customer should add their credit card details to their Zoho Desk account.
Is the WhatsApp number a Toll-Free Number?
Yes, the WhatsApp number can be valid or a toll-free number.
Customer is unable to integrate WhatsApp; what to do?
The alert message "Phone Number Not Added" occurs when the customer leaves the Facebook signup verification process without completing it.
Initiate the WABA creation again. Navigate to Settings -> Instant Messaging -> WhatsApp -> Complete the steps by choosing the right WABA and phone number. Then select the existing WhatsApp Channel -> Edit Channel -> Channel Info - Select the validated Phone number -> Save
Is a Facebook business account mandatory for WhatsApp Integration?
Yes, it is mandatory to have a Facebook Business Manager Account for WhatsApp - Direct Integration.
Can the customer use an unverified phone number for WhatsApp Business Integration?
No, the number must be a verified (by Facebook) WhatsApp Business Phone Number.
Can customers change their WhatsApp Numbers in the future?
No, the number cannot be changed. (WIP)
Can customers edit/delete the current configuration?
Yes, customers can edit/delete the current configuration.
Can customers modify a number for another WhatsApp account?
No, the customers cannot modify the number for another WhatsApp account.
Can customers change the number for the current account?