Prevent Email IDs from Creating Tickets - Zoho Desk Knowledgebase

How to prevent certain email IDs from creating tickets?

It is not uncommon for businesses to send newsletters, promotions, and greetings to your support mailbox. There are also situations where your support email address would be in cc of a conversation, or you receive notifications from 3rd party apps, firewalls, etc. These emails will spam your queues with unreal tickets, which in turn hurts your productivity. 

At this point, it is not possible to block a specific email address from creating tickets. This is because your support mailbox, will by default, forward all emails received at your primary inbox to Zoho Desk as tickets. Nevertheless, here are three solutions we have found to work well.
  1. Mark the unwanted tickets as spam a couple of times so that all future tickets from that contact will eventually be moved to the Spam folder without any need for manual intervention.
  2. Set up a server-side email inbox rule that filters the emails received from the addresses in question, and then forwards them to Zoho Desk.
  3. Create a workflow rule under Setup >> Workflows >> Create Rule, and include a custom function (using this, API) that automatically deletes tickets received from specific email addresses.

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