Customize Time Zone - Zoho Desk Knowledgebase

Why are my tickets' timestamps showing incorrect time?

The timestamp displayed on tickets is governed by the time zone set for your Zoho Desk account. Typically, the time zone is auto-set based on your location when you first signed up. However, if this UTC time is set incorrectly, it can skew the timestamps, as this is the base time that is used within Zoho Desk. In this case, you can go to your account settings and choose another time zone.

To modify the time zone:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Personal Settings under Customization.
  3. Click the More link on the My Information page.
  4. From the Time Zone drop-down menu, select a default time zone.
  5. Click Save.
    Check whether the timestamp on the ticket is reflecting the correct time.

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