Migrate from Freshdesk - Zoho Desk Knowledgebase

Migrate Data from Freshdesk (Zwitch)

Thank you for considering Zoho Desk. The Zwitch program is designed to help you - Freshdesk users - experience a seamless transition to Zoho Desk. You can migrate data from Freshdesk to Zoho Desk in just a few quick steps.

Supported Modules
The following are the modules that you can migrate to Zoho Desk.
  • Tickets
  • Comments
  • Attachments
  • Articles
  • Contacts
  • Companies

  • You cannot migrate custom tabs/modules to Zoho Desk.
  • You can choose to skip modules that are not relevant or required.

Get Freshdesk Data: You need to export the data from your Freshdesk account in XML format.
To export data to XML files:
  1. Log in to your Freshdesk account as an administrator.
  2. Click on the Admin tab and go to Account.
  3. Click Export Now on the Account Settings page.
A link containing all the data will be sent to your Freshdesk login email address within a couple of minutes.

Scheduling Data Migration
You must schedule the migration of Freshdesk data in your Zoho Desk account.
To schedule the migration:
  1. Click the Setup icon ) in the top bar.
  2. In the Setup Landing page, click Zwitch under Data Administration.

  3. In the Migration Details section, do the following:
    • Migrate From: Select Freshdesk from the drop-down menu.
      Freshdesk URL
      : Enter your company's Freshdesk URL.
      It should look something like this - https://zylker.freshdesk.com/
    • Email & Password: Enter the login credentials of your Freshdesk account.
      Please note that we encrypt your credentials, and they will be used only for the purpose of migrating your data.
    • Full XML Export URL: Enter the XML download URL, you had received from Freshdesk.
      Make sure that the URL is not older than an hour and has not expired.
  4. In the Zoho Desk Credentials section, enter your Zoho Desk email address and password.
  5. In the What to Migrate? section, select the Freshdesk modules whose data will be migrated into Zoho Desk.
    You can select from:
    • Companies
    • Contacts
    • Tickets and
    • Articles
  6. Click Submit.
The system will run a sanity check, and you should receive an email containing an estimated time for completing the migration.

  • When the migration is complete, an email is sent to the user (Administrator) who initiated the migration.
  • In case you are stuck in any of the steps above, please feel free to contact us at support@zohodesk.com.

Viewing Migration History
The migration history provides a detailed picture of your recently completed migration. It contains information like the modules migrated, records imported under each module, migration start time and the end time.

To view the migration history:

  1. Click the Setup icon  ) in the top bar.
  2. Click Zwitch under the Data Administration menu.
  3. On the New Migration page, click Migration History.

Also Read:    FAQs about Zwitch

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                      Zoho DataPrep Resources

                        Zoho DataPrep Demo

                        Get a personalized demo or POC

                        REGISTER NOW

                          Design. Discuss. Deliver.

                          Create visually engaging stories with Zoho Show.

                          Get Started Now

                                              • Related Articles

                                              • Migrate Data from Zendesk (Zwitch)

                                                Thank you for considering Zoho Desk. You can migrate data from your Zendesk account to Zoho Desk in just a few quick steps. Supported Modules The following are the modules that you can migrate to Zoho Desk. Tickets Comments Attachments Articles ...
                                              • Zwitch: Frequently Asked Questions and Answers

                                                What are the modules that can be migrated to Zoho Desk? Zoho Desk shares the same database as other competing help desks. This means data from the following modules can be migrated to your Zoho Desk. Organizations or Companies End users or Contacts ...
                                              • Why can't I find the Import and Export options?

                                                The import and export functionalities are specific to a department in Zoho Desk. If you did follow the right steps but still couldn't locate Import/Export option under Setup, it is more likely that you're in the All Departments view. In situations ...
                                              • Importing Data to Zoho Desk

                                                If you've been using a help desk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...
                                              • Exporting Help Desk Data

                                                Zoho Desk allows you to export and take a backup of all your helpdesk data in a few simple steps. The Export Data feature allows you to export data (in CSV format) from individual Zoho Desk modules. After exporting the data, you can further validate ...



                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                              CRM Tips

                                              Make the most of Zoho CRM with these useful tips.

                                                Zoho Show Resources