Using the Recycle Bin - Zoho Desk Knowledgebase

Using the Recycle Bin

The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk account.


Restoring Records
You can restore the records from the recycle bin in a single click.

To restore records:
  1. Click the Setup icon  ) in the top bar.
  2. In the Setup Landing page, click Recycle Bin under Data Administration.
  3. In the Recycle Bin, select the records that you want to restore.



  4. Click Restore.
You can click the Deleted List drop-down menu to filter and restore records by modules.

Note:
  • The records in the Recycle Bin will be available based on the Role hierarchy and your permission to view the records.
  • Zoho Desk only restores lookup relationships that have not been replaced. For example, if a contact is related to a different account prior to the original account record being restored, that contact-account relationship is not restored.
  • Articles and sections deleted from your KBase can be managed from the Recycle Bin folder available within that module.

Deleting Records from Recycle Bin
You can permanently remove your deleted items. Note that the permanently deleted files cannot be recovered or restored.
To delete records:
  1. Click the Setup icon  ) in the top bar.
  2. In the Setup Landing page, click Recycle Bin under Data Administration.
  3. In the Recycle Bin, select the records that you want to delete permanently.
  4. Click Delete.
  5. Click OK to confirm the deletion.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now


          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide





                       

                    Explore our Pricing Plans

                      

                      Secure your business
                      communication with Zoho Mail


                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times


                        Carry your calendar with you
                        Anytime, anywhere




                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now


                                      Zoho SalesIQ Resources



                                          Zoho TeamInbox Resources



                                                  Zoho DataPrep Resources



                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW


                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now











                                                                            • Related Articles

                                                                            • Can I retrieve the deleted tickets?

                                                                              Deleted tickets are not permanently gone and you can retrieve them. Zoho Desk provides a recycle bin where deleted tickets are stored temporarily. When a ticket is deleted, it is moved to the recycle bin and is available for 60 days or until the ...
                                                                            • Avoiding Agent Collision Over Tickets

                                                                              It is quite common for an agent to start replying to a ticket without knowing that another agent is already working on it. It eventually ends up with customers receiving more than one response to their support ticket. This sort of chaos can occur not ...
                                                                            • How to set display preferences for tickets?

                                                                              Alter the display preferences and see only those tickets that you would like to see by filtering them by age, sort them based on created time or due date and also define the maximum number of tickets that you think should be visible on a single page. ...
                                                                            • Using Macros in Tickets

                                                                              Macros are a set of actions which can be applied to support tickets. The actions include sending emails, creating tasks and updating a field in the tickets. Once created, macros can be applied manually to the tickets. They save a lot of your time and ...
                                                                            • How to move tickets between departments?

                                                                              It is not uncommon for your customers to create tickets in a department which doesn't have the requisite expertise to handle them. You must transfer such tickets to the relevant department, so they don't fall through the cracks. The Move function in ...
                                                                            Wherever you are is as good as
                                                                            your workplace

                                                                              Resources

                                                                              Videos

                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                              eBooks

                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                              Webinars

                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                Zoho Show Resources