|Tickets by Mode||Tickets based on their origin or channels.|
|Tickets by Contact||Tickets based on their contacts.|
|Tickets by Account||Tickets based on their customer accounts.|
|Tickets by Status||Tickets based on their status such as New, Onhold, Escalated, etc.|
|Tickets by Priority||Tickets based on their priorities such as High, Medium, and Low.|
|All Overdue Tickets||Tickets that overshot the due date and are not resolved on time.|
|Tickets Overdue Now||Tickets that are overdue and currently open/pending.|
|Popular Articles||Number of comments for articles.|
|Account and Contact Reports|
|Contact Mailing List||List of contact address details.|
|Accounts by Industry||Accounts from various industries.|
|Tasks Report||List of all the tasks based on the due date and the status of their tickets.|
|Products by Category||Products based upon their category.|
|Products by Support Termination Date||Products list whose support discontinued during the current month.|
|Products by Tickets||Products and the list of tickets associated with the products.|
|Customer Happiness Reports|
|Customer Happiness for Agents||Lists the percentage of ratings received by agents in comparison to the overall ratings.|
|Customer Happiness Analytics||Lists the customers' ratings and feedback received by the agents.|
|Customer Happiness Comparison||Graphic representation that plots the ratings received over different time periods.|
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.
Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.
Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.
Make the most of Zoho CRM with these useful tips.