Integrations and Add-ons
Qualtrics for Zoho Desk
Qualtrics is an experience management software that provides resources you need to manage, strategize, measure, and impact all aspects of the customer experience for your business. With the Qualtrics for Zoho Desk extension, you can equip your agents ...Geolocation for Zoho Desk
Geolocation for Zoho Desk enables Admins to find the current location of Agents on Google Maps. It allows them to locate the agents and assign them tickets of those customers that are closest to them. Agents can minimize commute times by viewing the ...Setting up a Bot in Microsoft Teams
In addition to setting up tabs, you can also set up a bot in Microsoft Teams to communicate with users. Integrating the Teams bot with Zoho Desk facilitates seamless live communication between your agents and achieves scalability of support. Benefits ...Integrating Zoho Campaigns with Zoho Desk
Zoho Campaigns is an email marketing platform that allows organizations to create, send, and track email campaigns. By integrating Zoho Campaigns with Desk, businesses can view campaign details and perform other activities right within the ticketing ...Setting up Microsoft Teams Integration
Microsoft Teams is an all-in-one hub that allows a group of people to communicate and collaborate in a single workspace. Once integrated with Zoho Desk, users can perform all customer ticket management processes within MS teams platform. You can also ...Vonage for Zoho Desk
The Vonage extension for Zoho Desk enables support agents to send SMS messages to their clients directly from within the Zoho Desk. Using this extension, the support agents can utilize SMS communication as a channel to monitor activities associated ...Related Tickets by Custom Fields for Zoho Desk
Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as ...Broadcast Email Template for Zoho Desk
Email templates are preconfigured email messages that can be sent as email notifications to your customers and agents. You can easily create and send email templates from your help desk account, but what if you want to add a template for multiple ...GitHub for Zoho Desk
GitHub is a developer platform that lets you manage projects and teams, follow projects, host code, and maintain documentation. Using the GitHub extension for Zoho Desk, customer support agents can easily track and manage issues added to GitHub ...ChARM EHR for Zoho Desk
The ChARM EHR for Zoho Desk extension is designed to synchronize patient information between ChARM EHR and Zoho Desk. With this integration, patient data can be accessed anytime from tickets in Zoho Desk, and the data can be managed from within the ...eFax Corporate Extension for Zoho Desk
eFax Corporate is a robust cloud fax platform used by customers every day to securely transmit important business documents. eFax integrates with Zoho Desk, to easily send faxes and documents to the customers. To send a fax from Zoho Desk portal, the ...Microsoft QnA Maker for Zoho Desk
The Microsoft QnA Maker extension for Zoho Desk lets you access AI bots in Zoho Desk that can answer your queries. Any bots created in your Microsoft cognitive services can be linked with Zoho Desk with an API call. Installing the extension You can ...Microsoft Sentiment Analysis for Zoho Desk
The Microsoft Sentiment Analysis extension for Zoho Desk analyzes and scores the sentiment of each ticket, letting support agents know whether the customer is happy or sad, so they can deliver better value during the interaction. Sentiment scores can ...Bookmarks for Zoho Desk
It is easy to forget the URL of a ticket or a forum topic you follow, especially with more extended, hyphenated, and non-standard URL formats. And if you follow a lot of tickets or web pages, it will be harder to return to them later. Not anymore! ...Customer Ticket History for Zoho Desk
When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk ...Zoho WorkDrive Extension for Zoho Desk
Zoho WorkDrive is a cloud-based file storage, sync, and collaboration solution for teams of any size. It provides a secure, shared workspace to help teams organize and manage all their files in a single place. Some of the key features of WorkDrive ...My Followed Tickets for Zoho Desk
There are times when you might want to monitor an interesting ticket. It could be from a high-priority customer, about a bug that you want to keep an eye on, or even simply an issue assigned to your team. You can follow tickets and get notified of ...Advanced Ticket Filters for Zoho Desk
If you need to filter tickets by custom field values in conjunction with default parameters like an assigned agent or due date, and you don't want to construct a new ticket view every time, this extension is for you. The Advanced Ticket Filters ...Ticket Status Lifecycle Extension for Zoho Desk
A ticket can go through various statuses once it gets created. For example, upon its creation, ticket status is Open. When an agent replies to the ticket, its status will change to Resolved. Similarly, if the customer responds to the same ticket, ...Contact Locator Extension for Zoho Desk
Are you looking at an unfamiliar address? Do you want to assign tickets to the nearest field service engineer? Or are you looking for the best route to reach your customer? The Contact Locator extension will help you do all of this much faster. This ...Ytel for Zoho Desk
The Ytel Extension for Zoho Desk enables support agents to send SMS messages to their clients directly from within the Zoho Desk. Using this extension, support agents can utilize SMS communication as a channel to monitor activities associated with ...WooCommerce for Zoho Desk
The WooCommerce for Zoho Desk extension is designed to cater to the larger automation needs of Desk support agents. With this extension's help, customer support agents can easily create tickets for WooCommerce customers and track their order ...Shopify for Zoho Desk
The Shopify for Zoho Desk extension is designed to cater to the larger automation needs of Desk support agents. The extension creates support tickets for every Shopify order, so that the support agents can easily track customers and their order ...Setting up Zoho Projects Integration
Encourage collaboration between your customer support and product teams by integrating with Zoho Projects. The integration enables you to automatically create tasks and submit issues in Zoho Projects from inside support tickets. For example, if your ...Zendesk Sell for Zoho Desk
The Zendesk Sell for Zoho Desk extension makes it easy for you to know your customers' details so that you can better prioritize and manage tickets in Zoho Desk. It lets you manage contacts, deals, and tasks between these applications. You can view ...Ticket Assignment for Zoho Desk
Assigning tickets to the correct agent results in a faster response from the right person. To accomplish this, you need to know which agents are available, so you can assign tickets to agents who can provide the right response immediately. You also ...Custom Dashboards Extension for Zoho Desk
Dashboards provide a central location for decision-makers to access, interact with, and analyze help desk data so they can make critical business decisions. The visualization also serves as an effective solution to the overwhelming amount of data ...Configuring the Zoho Lens Add-on for Zoho Desk
Zoho Lens is an augmented reality (AR) remote assistance platform that allows technicians to provide remote assistance to customers using a smartphone camera or smart glass. A technician can intervene remotely, in real-time, carry out ordinary ...Download All Attachments Extension for Zoho Desk
Attachments are files, photos, videos, and more that are added to a ticket, bringing additional context to it. It's quick and easy for your customers to share attachments via email tickets, but there are constraints when you want to download them to ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...Setting up and using Zoho Subscriptions integration
Zoho Subscriptions is a comprehensive subscription management tool that handles the customer subscription lifecycle from signup to payment. Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, ...Setting up and using Zoho Inventory integration
Being context-aware means knowing and understanding your customers better. This happens in two key places: customer service and inventory management. They are the front lines of your business to your customers. By integrating an inventory management ...Bigin for Zoho Desk Integration
Bigin is an easy-to-use pipeline-centric CRM solution built for small businesses and designed to make sales processes more effective. Being an ideal precursor to a full-fledged CRM, Bigin is a great first step for anyone who wants to eliminate the ...Zoho Survey Extension for Zoho Desk
The support desk is an indispensable part of any organization. Not only do they attend and resolve customer issues, but they help better the relationship between the company and its customers. But how do you ensure that you are carefully monitoring ...YouTube for Zoho Desk
YouTube comments are a fantastic engagement point that can tell how your audience feels about your videos. By replying to them—positive or negative—you give your commenters value when they take the time to say something, especially if they're giving ...Adobe Sign for Zoho Desk
The Adobe Sign extension for Zoho Desk lets you and your customers electronically sign agreements from your Desk tickets. Approving a purchase, closing a deal, signing an agreement, and more, you can do it electronically with Adobe Sign. This ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...Google Play Reviews for Zoho Desk Extension
Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your ...App Store Reviews for Zoho Desk Extension
Building a successful app requires you to continually gather customer feedback. Only your customers can truly tell you what they need from your app. However, gathering input is not enough on its own. Whether the feedback is positive or critical, ...DocuSign for Zoho Desk
The DocuSign extension for Zoho Desk lets you and your customers electronically sign envelopes from your Desk tickets. Whether you are approving a purchase, closing a sale, or signing an agreement, you can do it electronically with DocuSign. This ...Next page
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