GitHub for Zoho Desk | Online Help | Zoho Desk

GitHub for Zoho Desk

GitHub is a developer platform that lets you manage projects and teams, follow projects, host code, and maintain documentation. Using the GitHub extension for Zoho Desk, customer support agents can easily track and manage issues added to GitHub repositories without leaving Zoho Desk.

Installing the extension

You can install the GitHub extension either from the Zoho Marketplace or from your Zoho Desk account.

To install from Zoho Desk:
  1. Log in to your Zoho Desk account with Administrator privileges.
  2. Click the Setup icon (  ) in the top bar.
  3. Under Marketplace, click All.
  4. Search for 'GitHub' in the search bar on the right.
  5. Select the GitHub for Zoho Desk extension, then click Install.
  6. Under General Settings, select the department and profiles whose agents can access the extension in Zoho Desk.

  7. Agree to the Terms of Use, then click Install.
  8. Click Authorize, then click Accept to authorize Zapps to activate the extension.
  9. Click Authorize, then click Accept to authorize your Zoho OAuth service.

  10. Click Authorize, and authorize with your Github credentials.
  11. Under Configuration, provide your githuborgname.
  12. Click Save.

Upon successful installation, the extension can be accessed from the right panel of the ticket detail page.

Linking issues to tickets

With the GitHub extension, you can link any existing issues within a repository in Github with a ticket in Zoho Desk. You can even link multiple issues to a single ticket.

To link an issue:
  1. Go to the Tickets module.
  2. Click on the ticket you want the issue to link with.
  3. In the widget, you will be asked to configure the github repository.
  4. Click Ok.

  5. Select the desired repository to link from the drop-down.
  6. Click Save Changes.

  7. Select the desired issue from the drop-down to link with the ticket.
  8. Add labels for the issue, if required.

  9. Click Link issue.
    The issue will be linked with the ticket and the details will be shown as a comment.

Managing issues in tickets

With this extension, you can create new issues for a ticket, link issues to tickets, and remove issues from tickets, all from within Zoho Desk. Any issues created in Zoho Desk will be reflected in Github, but issues removed in Desk will not.

To create an issue:
  1. Go to the Tickets module.
  2. Click on the ticket for which you want to create an issue.
  3. Click # (create issue) icon.
  4. The selected GitHub repository will be shown by default.
  5. Enter an Issue Title.

  6. Provide a Description for the ticket.
  7. Add Issue Labels.
  8. Add Assignees to the issue.
  9. Click Submit.
    The issue will be created and linked with the ticket, and the details will be shown as a comment.
To link an issue:
  1. Go to the Tickets module.
  2. Click on the ticket for which you want to link an issue.
  3. Click the Link icon.

  4. Select the desired issue from the drop-down to link with the ticket.
  5. Add labels for the issue, if required.
  6. Click Link issue.
    The issue will be linked with the ticket and the details will be shown as a comment.
To remove an issue:
  1. Go to the Tickets module.
  2. Click on the ticket for which you want to remove an issue.
  3. Click the  (edit) icon.
    The issues that are linked to the ticket will be listed.

  4. Click Remove next to the issue title.
  5. Click Confirm.

Manage extension settings

You can manage the actions triggered in the extension in the Settings tab anytime. To manage the extension settings:
  1. Click  (Settings) icon in the widget.
  2. In Create Desk Ticket Comments, choose the comments to be public or private.
  3. In Choose which list sections user can see, select the sections that can be visible to the user.
  4. In Display linked issue, select the fields to be while listing the issues in the widget.
  5. Click Save Changes.

Note: To view the Commits & Affected files information for an issue, the commit title should contain keyword in the below format.
                  zd#<Desk ticket number>space<commit name> (zd#577 commit 1)

Uninstalling the extension

  1. Click the Setup icon () in the top bar.
  2. In the Setup Landing page, click All under Marketplace.
  3. In the Marketplace page, click Installed Extensions.
  4. Choose GitHub for Zoho Desk from the list of extensions.
  5. Click the More icon () in the upper-right corner of the GitHub for Zoho Desk extension setup page.
  6. Select Uninstall Extension.
  7. Click Confirm.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us:  support@zohoforms.com


                            




                          

                        Zoho Marketing Automation

                          Zoho Sheet Resources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • Highrise for Zoho Desk

                                                                                      View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                                                    • Zoho Sprints Extension for Zoho Desk

                                                                                      Zoho Sprints is an online agile project management solution designed to help teams plan their project, track their progress, and deliver great products on time. It also enables people to discuss, collaborate, and iterate on their products to achieve ...
                                                                                    • Setting up Zoho Projects Integration

                                                                                      Encourage collaboration between your customer support and product teams by integrating with Zoho Projects. The integration enables you to automatically create tasks and submit issues in Zoho Projects from inside support tickets. For example, if your ...
                                                                                    • Asana Extension for Zoho Desk

                                                                                      Asana, a simple project management tool enables you to break down goals and ideas into actionable tasks, assign these tasks to teammates, and communicate to move projects forward. The Asana extension for Zoho Desk helps you quickly address customer ...
                                                                                    • What is Zoho Desk?

                                                                                      Help Desk Management Software For Your Business Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources