Zapier App Integration with Zoho Desk
Zapier is a third-party service that connects Zoho Desk to many other apps and services, including Slack, Gmail, MailChimp, Shopify and more. It enabled you to automate your entire workflow by copying and moving your data between Zoho Desk and other online applications. This way, you don't have to spend too much time or resources integrating Zoho Desk with other apps.
Before we go further, it is important that you know the following three things:
- An integration between two apps is called a Zap.
- A trigger is an event that happens in one app.
- An action is the event that Zapier automatically performs in another app based on that trigger.
Still a little confused? Check out Zapier's Video:
Triggers and Actions supported by Zoho Desk
You can design zaps where Zoho Desk is the trigger (i.e., creating a new ticket in Zoho Desk triggers an automated action), and where Zoho Desk is the action (i.e., doing something in another app/service will automatically trigger the creation of a new ticket in Zoho Desk). Let's look at the various triggers and actions supported by Zoho Desk.
Triggers supported:
- New Ticket - when a new ticket is created
- New Message - when a new message is added to any ticket in the selected department
- New Status Change - when a status of ticket is changed
- New Account - when a new account is created
- New Contact - when a new contact is created
- New Agent - when a new agent is added
- New Comment - when a new comment is added to any ticket in the selected department
Actions supported:
- Send Email Reply - sends an email reply for a ticket
- Create Ticket - creates a new ticket
- Add Comment - adds a new comment to a ticket
- Create Contact - creates a new Zoho Desk contact
Making a Zap
As an example, let's say you want a message to be sent on the Slack channel whenever a new ticket is created in Zoho Desk. Here's how you will go about it:
Step 2: Click Make a Zap!. Select Zoho Desk as your Trigger app and select "New Ticket" as the trigger.
Step 3: Add your Zoho Desk account to Zapier to connect with services available through Zapier. Click "Connect an Account".
The next time you create a Zap using Zoho Desk, you can use the same account again without needing to reconnect.
Step 4: Select the domain your Zoho account belongs to.
If you access your Zoho Desk account at desk.zoho.com, specify the domain name as "zoho.com”.
Step 5: Enter the login credentials of your Zoho Desk account.
Once signed in, specify the "Organization" and "Department" to be used for this Zap.
Step 6: Choose a subsequent action in the connecting application. (i.e, Slack)
Here, the action you want to select is 'Send Channel Message' in Slack.
Step 7: Connect your Slack account as well and add filters if required.
Step 8: And finally, hit "Connect Zoho Desk and Slack" to activate your connection. Test the Zap and when you're ready turn it on!
Now, a message gets posted on the Slack channel every time a ticket is created in Zoho Desk.
Checkout some of our pre-existing Zaps! here.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up Zoho Meeting Integration with Zoho Desk
Delivering exceptional customer support requires a delicate balance between responsiveness and efficiency. One challenge that customer support teams often encounter is switching between applications while handling tickets and maintaining the context ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...Zoho Desk for Salesforce CRM Integration
Salesforce is a popular solution for customer relationship management software primarily due to its flexible configuration, cloud accessibility and easy integration of data between a business' other software systems. The Zoho Desk for Salesforce ...Integrating LINE with Zoho Desk
LINE Messaging App LINE is the fastest growing instant messaging app in the world, bringing agents closer to their customers and end-users. Send free messages and make voice calls or video calls anytime, anywhere. LINE is now available on a variety ...Using Custom Function in Zoho Desk
Custom functions are easy to program scripts, which helps you to update the data in related help desk modules or other third-party applications. When a record matches the workflow criteria, workflow engine automatically triggers the custom function ...
New to Zoho LandingPage?
Zoho LandingPage Resources