Modifying CSS to Customize your Help Center
Many times you'll want to customize specific elements like an article details page, add ticket form, topic lists, or anything else visible on the help center theme. You might also want to edit it globally (on the entire help center) or only for specific categories. In these cases, you'll need to use Cascading Style Sheets (CSS) to customize the style of your theme.
But if you're new to this whole CSS thing, you need to understand a couple of things. Elements of your help center are given classes and id's. You set styles for specific classes and id's in your help center theme's CSS section. The most powerful tool at your disposal for this task is your browser inspector, which will show you all the CSS associated with any part of your help center page. The inspector will help you identify the selector or original style containing the properties you want to change. You can then copy these selectors over to your CSS customization box, to add your custom properties.
Permission Required Users with the Support Channels administrative permission can access this feature.
Check Feature Availability and Limits
In this guide, we'll share the properties that you can customize and also demonstrate a CSS customization that you can accomplish on the help center.
As you can see in the screenshot above, our help center page code starts with the line:
<portal data-reactroot class="html articleSubCategory signedIn zohodesk">
This is the root element of the React component where you can customize the appearance and behavior of your help center in a clear and secure way. It consists of three different class attributes and let's look at each one of them below:
- articleSubCategory: This attribute defines the pages on which customization should be applied, so that the style won't apply anywhere else. The following table lists the other attributes that shall be referred to while performing customizations.PageClass NameHomehomeTicket ListticketListTicket DetailticketDetailAdd TicketticketFormKB Category ListkbLandingKB Subcategoryarticle_subcategoryArticle ListarticleListArticle DetailarticleDetailCommunity CategorycommunityLandingTopic ListcommunityListTopic DetailcommunityDetailAdd TopictopicFormUser ProfileuserProfileSign insigninSigned-insignedInSign upsignupForgot PasswordforgetPwd
- signedIn: This attribute defines the authentication status of a user. When specified, the customization is shown for users signed in to your help center. You can remove this attribute while making global changes.
- zohodesk: This attribute refers to the name of the category. When specified, the customization is shown for users accessing the specific knowledge base category.
Sample CSS Customization
Let's look at a sample CSS customization script that removes the background image on the header and adds a background color to the "KB Subcategory" page.
Before Customization
After Customization
You can use the following CSS code to customize the page as above:
.articleSubCategory .Header__header{
background-image: none;
background-color: red
}
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Advanced Help Center Customization Using HTML and CSS
You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...FAQs: Help Center Customization
How can I customize the help center according to my business preference? Help center is an online resource where you can host a wide variety of resources, such as FAQs, troubleshooting guide, help documents, videos, and eBooks to let customers find ...FAQs: Help Center
What is help center in Desk? Help Center is a customer portal that allows users to learn about the product and understand its processes by accessing knowledge base articles. It provides a platform for self-help and learning, where users can find ...Customizing Help Center Home Page
Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom widgets, show or hide tabs and customize their appearance to keep your customers engaged with the right content at the right ...Managing Help Center Users
Help Center users are users who prefer to find solutions by reading through your knowledge base articles or community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...
New to Zoho LandingPage?
Zoho LandingPage Resources