Most of the support channels often bring layers of complexities - IM manages all these interactions into a single connected system.
Our focus was on improving agent productivity with an intuitive approach and compatible interface.
Our seamless integration with customers' best-loved platforms such as WhatsApp, Telegram, LINE and WeChat.
Manage your customer queries instantly coming from any of the below messaging channels easily available to be integrated with Zoho Desk.
Improving engagement capabilities by easy Article sharing and sending Canned Responses to common questions
One-click assignment of conversations to the right agent.
Allow businesses to communicate about the latest business trends, track sales and much more directly with your customers through the IM module.
Increase your Agent's productivity by easy management of multiple Instant Messaging channels from Zoho Desk.
Helps in converting the conversations into service tickets which can then be handled by your Agents and tracked by your Customers. Making it easier for customers to reach businesses like never before.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
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