Customers are eager for convenient, straightforward ways to reach support teams with questions or concerns, so Zoho Desk is providing tools to help businesses embed chat buttons directly on their website. With over 500 million monthly active users, the most widely sought out business messaging app around the world is Telegram. If you're looking for a way to leverage this communication channel, here's how to embed a Telegram Chat Button on your website with Zoho Desk.
1. The embeddable button allows your site visitors to engage with your businesses right away.
2. It also frees your customers from the burden of waiting, boosting customer experience with fast answers to their questions and concerns.
3. Many people use Telegram for business communications, so this gives you a committed messaging medium for your customers on a platform they already know and love.
To set up the embeddable message button you will need a Telegram BOT API and a verified BOT User Name. With the Telegram BOT username that you provided, a unique reference chat link will be generated for every business account.
There are three ways to allow your customers to contact you via the Telegram messaging app by setting it up as a chat option on your site.
• Via a Link
• Via a QR Code
• Via a customizable Message Button (Code Snippet)
Regardless of which option you choose, you start by generating a Telegram embed code:
1. Navigate to the
Setup icon (
) in the top bar.
2. Select
Instant Messaging under the channels option.
3. Select
Telegram Channel.
4. Click on
Configure.
5. Select the channel that you wish to set up the embeddable button for.
6. Click on
Generate Telegram Embed Code by hovering over the Channel options.
1. Link
The chat link feature lets customers click on an auto-generated Telegram chat link and start chatting instantly through the Telegram messaging app.