What are Canned Messages?

1. Quick greetings
2. FAQs responses
3. Data collection
   

1. Canned messages added here are available across all the instant messaging services supported in Zoho Desk.

Creating Canned Messages

1. Log in to your Zoho Desk account with Administrator privileges.
2. Click the Setup icon (  ) in the top bar.
3. Click Instant Messaging under the Channels menu.
   
4. Click Canned Messages under the Instant Messaging sub-menu.
   
5. Select a department from the top of the page.
   The canned message will be created in the chosen department.
6. Click Create Canned Message in the top right corner.
   
   
   
   
7. On the Create Canned Message page, do the following:
   
1. Enter the name of your canned message.
   
2. Enter the relevant tags to find the message during a search.
   
3. Type in your message along with placeholders and emojis.
   Note: The message should not exceed 1600 characters.
   
1. Type the $ key to include dynamic content like contact name, address, and agent name in the reply.
   
2. Click the Emoji icon (  ) to insert an emoji into your message.
   
8. Click Save.
   

Deleting Canned Messages

Searching Canned Messages

I don't see the canned messages I created. Where are they?

Can I create agent-specific canned messages?