Can I start messaging before completing the verification process?

How much should I pay?

Prerequisites  

1. A Facebook Business Manager account
2. A verified business
3. A WhatsApp Business account
4. A registered phone number to access the WhatsApp Business API 
   

1. 
   After verifying your business, it will be reviewed for compliance with the WhatsApp Terms of Service and WhatsApp Commerce Policy.
   
2. If you have rebranded your domain (domain-mapped accounts), you must enable third-party cookies in your browser before starting the integration.
   
3. You cannot use WhatsApp phone numbers currently being used on other products. Only unused and registered phone numbers can be used for the integration.
   
4. BSP Migration is now supported.
   

      3. Under Channels, click Instant Messaging.

      4. Click Configure corresponding to WhatsApp on the Instant Messaging page.

      5. Click Integrate on the WhatsApp page.

      

The Facebook authentication pop-up box will open.

      6. Link your Facebook and WhatsApp Business Account:

1. Click Continue to link your Facebook account with Zoho Desk.
   
   
   
   
2. Click Get Started in the Chat to WhatsApp users window.
   
3. Click Continue on the Connect your account to Zoho Corporation window.
   
   
   
   
4. Select the Facebook Business account you wish to link, then click Continue.
   
5. Select the WhatsApp Business account linked to your Facebook Business account, then click Continue on the following screen.
   
   
   
   
6. Click Continue to Step 2.
   

1. Enter the WhatsApp Business Display Name that you will use to message customers and click Continue.
   
   
   
   Make sure the display name meets the guidelines mentioned here.
2. Select your Business Category from the drop-down menu.
   
   
   
   
3. Enter a brief description of your business.
   The category and business description will both be visible to customers messaging your business.
4. Click Continue to Step 3.
   

1. Select an existing WhatsApp Business number or enter a new number to register.
   Note: You cannot register a number actively registered to either WhatsApp Messenger or the WhatsApp Business App.
   
   
   
   
2. Select a verification method of your choice. You can choose between Text Message or Voice Call.
   
3. Click Send Code.
   
   
   
   
4. In the following window, enter the 6-digit verification code received on your WhatsApp Business Phone Number.
   
5. Click Verify.
   

1. Back on the WhatsApp settings page, click Create Channel.
   Note: The number of channels you create cannot exceed the departments in your account.
   
   
   
   
2. On the Add Channel page, follow the below steps:
   
1. Upload an icon for the channel.
   Note: The icon size cannot exceed 1 MB and should be in the .jpg, .png, or .jpeg format.
2. Enter a name for the channel.
   
3. Select the WhatsApp phone number added under Step 3.
   
4. Select the department in which you want to receive messages.
   
5. Click Save.
   
   
   
   

Business Verification

Deactivating a WhatsApp Channel

1. Click the Setup icon (  ) in the top bar.
   
2. Under Channels, click Instant Messaging.
   
3. Click WhatsApp on the Instant Messaging page.
   The channels created in your account will be displayed.
   
   
   
   
4. Turn off the toggle corresponding to the channel you want to deactivate.
   
5. Click Deactivate on the confirmation dialog box.
   The channel will be deactivated.

Delete a WhatsApp Channel

You can delete a WhatsApp channel if you wish to stop sending or receiving messages in it. The channel's existing conversations will stay intact, but the agents will not be able to respond, transfer or block the associated chats.

To delete a channel:

1. Click the Setup icon (  ) in the top bar.
   
2. Under Channels, click Instant Messaging.
   
3. Click WhatsApp on the Instant Messaging page.
   The channels created in your account will be displayed.
4. Then, click on the horizontal ellipsis at the right corner of your channel, followed by Delete Channel.
   

      5. Click Yes, Delete on the confirmation dialog box.

           The channel will be deleted.

Supported file formats and attachment limits for WhatsApp