How to get a Telegram API token using the BotFather?

How to get a Telegram API token using the BotFather?

Telegram Integration


Telegram is a cloud-based communication platform and it can be integrated with Zoho Desk to communicate with your customers instantly.

                             

What are Telegram Bots?

Telegram Bots are special accounts that do not require an additional business phone number for setting up a dedicated IM channel on your help desk. These accounts serve as an interface for code running somewhere on your server.

The Telegram BOT API

The Telegram Bot API allows you to connect to a Bot from your system. Telegram's intermediary server will handle all the encryption and communication with the Telegram API for you. The Bot API allows you to create programs that use Telegram as a messaging medium to assist customers around the clock.

Getting started

A bot has to be created by the customer to start the configuration process so that they integrate Telegram with Zoho Desk.

How to create a Telegram Bot

    1. Open the Telegram Messenger and sign in to your account, or create a new one if you have not already.
    2. Enter @BotFather in the search tab and choose the relevant bot.



Note: Official Telegram bots have a tick mark beside their name.
    3. Click Start to activate the BotFather bot. You will receive a list of commands to manage the bots.
    4. Choose or type the /newbot command and click Send.
    5. Choose a name for your bot. Your subscribers will see it in their conversations. Next, choose a username for your bot. The bot can be found by its username in the search bar. The username must be unique and end with the word “bot.”



After you choose a suitable name for your bot, the bot will be created.
You will receive a message with a link to your bot t.me/<bot_username>, recommendations to set up a profile picture, description of the profile, and a list of commands to manage your new bot.
Copy the token value to connect a bot to the IM channel.

How to find a token for an existing Telegram Bot?

1. Go to the @BotFather bot and send the command /token.



You will see buttons with all the bots that you have created earlier.
2. Choose the Bot that you need a token for so you can connect it with IM.



3. Once the token is generated, copy the token and create a channel on the Telegram IM Module.
4. Navigate to Setup -> Integration -> Telegram -> Configure -> Create Channel -> Add Channel -> Bot Auth Token. Enter the token details here and click Save. The channel will be created as shown in the screenshot. Click Proceed to start chatting.



The channel is created as shown in the screenshot.
Happy Chatting!

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Integrating Telegram with Zoho Desk

                                                                                                                Telegram Messenger Telegram is a cloud-based messaging application widely used by businesses to communicate with their customers. By integrating Telegram messaging app onto the Zoho desk dashboard you can also expand your customer services through ...
                                                                                                              • FAQs: Telegram

                                                                                                                What is a Telegram Messaging App? Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating ...
                                                                                                              • How to add a GC bot to your Telegram channel

                                                                                                                Explore ways to leverage the Bots in IM feature (conversational intelligence) for spontaneous customer support. Let's create a bot that will help you attend to your customers around the clock. Bots work all day every day to provide your customers ...
                                                                                                              • FAQs: Instant Messaging

                                                                                                                Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...
                                                                                                              • Supported GC blocks in the Telegram channel

                                                                                                                The GC bot builder consists of three components: 1. Blocks 2. Paths 3. Variables What are the GC Blocks? Blocks are the basic units of a bot builder. For example, a text message you want to show, a set of options you want the customer to choose from, ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources