How to get a Telegram API token using the BotFather?
Telegram Integration
Telegram
is a cloud-based communication platform and it can be integrated with
Zoho Desk to communicate with your customers instantly.What are Telegram Bots?
Telegram Bots are special accounts that do not require an additional business phone number for setting up a dedicated IM channel on your help desk. These accounts serve as an interface for code running somewhere on your server.
The Telegram BOT API
The Telegram Bot API allows you to connect to a Bot from your system. Telegram's intermediary server will handle all the encryption and communication with the Telegram API for you. The Bot API allows you to create programs that use Telegram as a messaging medium to assist customers around the clock.
Getting started
A bot has to be created by the customer to start the configuration process so that they integrate Telegram with Zoho Desk.
How to create a Telegram Bot
1. Open the Telegram Messenger and sign in to your account, or create a new one if you have not already.
2. Enter @BotFather in the search tab and choose the relevant bot.
2. Enter @BotFather in the search tab and choose the relevant bot.
3. Click Start to activate the BotFather bot. You will receive a list of commands to manage the bots.
4. Choose or type the /newbot command and click Send.
5. Choose a name for your bot. Your subscribers will see it in their conversations. Next, choose a username for your bot. The bot can be found by its username in the search bar. The username must be unique and end with the word “bot.”
You will receive a message with a link to your bot t.me/<bot_username>, recommendations to set up a profile picture, description of the profile, and a list of commands to manage your new bot.
Copy the token value to connect a bot to the IM channel.
How to find a token for an existing Telegram Bot?
1. Go to the @BotFather bot and send the command /token.
You will see buttons with all the bots that you have created earlier.
2. Choose the Bot that you need a token for so you can connect it with IM.
You will see buttons with all the bots that you have created earlier.
2. Choose the Bot that you need a token for so you can connect it with IM.
3. Once the token is generated, copy the token and create a channel on the Telegram IM Module.
4. Navigate to Setup -> Integration -> Telegram -> Configure -> Create Channel -> Add Channel -> Bot Auth Token. Enter the token details here and click Save. The channel will be created as shown in the screenshot. Click Proceed to start chatting.
4. Navigate to Setup -> Integration -> Telegram -> Configure -> Create Channel -> Add Channel -> Bot Auth Token. Enter the token details here and click Save. The channel will be created as shown in the screenshot. Click Proceed to start chatting.
The channel is created as shown in the screenshot.
Happy Chatting!
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Integrating Telegram with Zoho Desk
Telegram Messenger Telegram is a cloud-based messaging application widely used by businesses to communicate with their customers. By integrating Telegram messaging app onto the Zoho desk dashboard you can also expand your customer services through ...FAQs: Telegram
What is a Telegram Messaging App? Telegram is a cloud-based messaging application. By integrating the Telegram messaging app onto the desk dashboard, you can expand your customer services through Instant Messaging. The advantage of communicating ...FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...How to Embed a Telegram Message Button to your website?
Embed a Telegram Chat Button on your website Customers are eager for convenient, straightforward ways to reach support teams with questions or concerns, so Zoho Desk is providing tools to help businesses embed chat buttons directly on their website. ...Setting up a Bot in Microsoft Teams
In addition to setting up tabs, you can also set up a bot in Microsoft Teams to communicate with users. Integrating the Teams bot with Zoho Desk facilitates seamless live communication between your agents and achieves scalability of support. Benefits ...
New to Zoho LandingPage?
Zoho LandingPage Resources