Create Holiday List - Zoho Desk Knowledgebase

Creating your Holiday Schedule

Create a holiday schedule to add exceptions to the business hours configured in your help desk. The holidays you add will be considered as outside of business hours and the SLAs, Blueprint, and time-based rules will ignore them while setting due dates and triggering escalations. You can create holiday schedules for multiple regions or time zones which can then be associated with their respective business hours. For example, U.S. Holidays, British Holidays, and Australian Holidays.

Availability
Business Hours and Holiday List are not available on the Free edition. Here is a table to look up their availability for all other editions of Zoho Desk:

Feature
Enterprise
Professional
Standard 
Holiday List
Unlimited
1
1
Business Hours
Unlimited
1
1

To create your holiday list:
  1. Click the Setup icon ) in the top bar.
  2. Click Business Hours under the General menu.
  3. Click Holiday Lists under the Business Hours sub-menu.
  4. On the Holiday Lists page, click New Holiday List.



  5. On the New Holiday List page, do the following:
    • Enter a Name for the holiday list.
    • On the calendar view, click on a date to open a detailed view for that day.
      You can select multiple dates as a range for adding extended holidays.
    • Enter a Name for the holiday and then click Add.
    • Click on a date again to add more holidays to the list.
  6. Click Save.
This holiday list can now be associated with business hours to suspend business hours and escalations during holiday dates.

Notes:
  • It is not possible to have two holiday lists with the same name.
  • You cannot set a partial day holiday.
  • You cannot clone a holiday.

Associating Business Hours
You can create a holiday list and associate it with business hours to suspend business hours and escalations during holiday datesThis is particularly useful if you operate out of multiple shifts from the same region.
To associate business hours:
  1. Go to Setup > Business Hours > Holiday Lists.
  2. Click the Edit icon (  ) corresponding to the holiday list you want to associate with business hours.
  3. On the Edit Holiday List page, click the Off toggle to On beside Associate Business Hours.



  4. Select the business hours you want to associate from the drop-down menu.
  5. Click Save.

Note:
  • You can associate a holiday list with multiple business hours.

Deleting Holidays
At times, a holiday is not guaranteed the next year, or it falls on an off day. You can delete these holidays from the list. 
To delete a holiday:
  1. Go to Setup > Business Hours > Holiday Lists.
  2. Click the Edit icon (  ) corresponding to the holiday list you want to modify.
  3. Click on the holiday you want to delete from the calendar.



  4. Click the Delete icon  ) on the holiday window.
  5. Click Save.
The holiday will be deleted from the corresponding list.

Deactivating Holiday List
You can deactivate a holiday list if you need to. When you do so, the associated business hours are not suspended during any holidays with which they are affiliated.
To deactivate a holiday list:
  1. Click the Setup icon  ) in the top bar.
  2. Click Business Hours under the General menu.
  3. Click Holiday Lists under the Business Hours sub-menu.
  4. On the Holiday Lists page, move your mouse pointer over the holiday list you want to deactivate.



  5. Click the On toggle to Off on the holiday list.
  6. Click Save.


    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Defining Business Hours and Holidays

                                                            Customer support teams in an organization may follow their own business hours and work in shifts based on different time zones. The customer support personnel at the Japan office and the one in the Indian office will have different work schedules and ...
                                                          • Creating Custom Ticket List Views for Ratings

                                                            Custom ticket views help you to organize and view tickets based on the criteria specific to happiness ratings. For example, you can create a view for; closed tickets that had received a negative feedback, tickets that didn't receive a rating or ...
                                                          • Add Edit and Delete Calls

                                                            Calls are the most important of all customer support activities. The phone is where customer issues are received, and it is usually where they’re closed. So it is essentially an activity that must be logged. Call logging is essential to precisely ...
                                                          • Predefined and Custom Ticket List Views

                                                            List Views are used to group records based on a defined set of criteria. For example, you can view a list of Open tickets that are unassigned, a view for tickets that are overdue, or a view for tickets that are created in the last week. This way ...
                                                          • Add, Edit and Delete Accounts

                                                            In a typical Business to Business (B2B) scenario, Account represents a Company or a Department within the company, for which you provide customer support. You can associate an account with contacts (persons) within the company who send in support ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources