Rebranding Zoho Desk Account
Organizations have unique identifiers such as logos, portal names, access links for customers etc. that bring them exclusivity and recognition among several other companies. Such organization specific details must also reflect in the applications they use so that their employees, stakeholders, vendors, customers and others can relate with it.
Zoho Desk allows admins to rebrand the help desk account to make it more personalized by providing the following options:
- Personalizing company logo that includes Logo-linkback URL and Favicon.
- Using company name to represent the Desk portal.
- Using company subdomain in addition to default Zoho Desk subdomain for ticket submission.
- Create multiple brands (aka departments) and host help centers for each of them.
Note: The rebranding instructions given in this document applies only for your agent interface and the default Help Center.
Permission Required Users with the Support Administrator permission profile can access this feature.
Check Feature Availability and Limits
Personalizing Company Logo
Personalize your help desk by replacing the Zoho Desk logo with the company logo. The customized company logo will appear for all the agents within the support portal and for the customers in their Help Center. Admin can change the company logo when needed.
To personalize logo
- Go to Setup (
) > Organization > Rebranding.
- In the Company Logo field, click Browse and select the Logo.
- Click Save.
To change or delete the logo, click on the logo and select the desired option.
Setting Logo-Linkback URL and Favicon
The logo-linkback URL is the page to which your customers will be directed when they click on the company's logo within the Help Center. For example, you can provide the homepage URL of your company's website as link back URL.
Favicon is the short form of the "favorite icon". It is displayed in the address bar of a browser while accessing the help desk. You can customize both the link back URL and the favicon in Zoho Desk.
To enter the link-back URL and upload favicon
- Go to Setup (
- In the Company Logo page, enter the logo-linkback URL.
- Under the Favicon section, browse and select the Favicon.
- Click Save.
To change or delete the favicon, click on the icon and select the desired option.
Note
- The image file size should not exceed 2 MB.
- For best results, the logo dimension should be 200 (width) by 40 (height) pixels.
- The logo file format should be .jpg / .jpeg. / .png / .gif.
Customizing Portal Name
The portal name is the address of your help desk account in Zoho Desk. Typically, it is the company name and is created when you sign up for your help desk. Here is how it will look like: desk.zoho.com/support/<mycompany>/. You can customize the portal name according to your requirements. Please note that the change is immediate, and you will not be able to access your help desk at the old URL. We recommend choosing your portal name at the earliest and stick with it to eliminate any surprise errors.
Note
- Portal name must have at least 5 characters.
- If you have host mapped your domain to the default Zoho Desk address, changing the portal name will not impact the external-facing URL of the Help Center.
- Zoho Desk will not set up a redirect to your new portal URL.
To customize your portal name
- Go to Setup (
- Under Rebranding menu, click Portal Name.
- In the Change Portal Name page, specify a new name.
- Click Save.
It's necessary to refresh your browser to view the change.
SEE ALSO
Setting up a Multi-brand Customer Support Service
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Introduction to Zoho Desk
Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...Troubleshooting issues with rebranded portal
Before moving on to troubleshooting issues with rebranded portals, let's take a quick overview of what Rebranding is all about in Zoho Desk. Rebranding in Zoho Desk In Zoho Desk, we have a functionality called Rebranding under General Settings. This ...Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
New to Zoho LandingPage?
Zoho LandingPage Resources