Network Requirements for RingCentral - Zoho Desk Knowledgebase

Network Requirements for Browser Calling — RingCentral

Browser calling for RingCentral allows users to make calls directly from your Zoho Desk without having to toggle between the help desk account and RingCentral software. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication with the end user.

Let’s take a look at the following network connectivity components that are required to be included in the user network.

Firewall Configuration
Firewall includes a Wide-Area Network interface such as a DSL, Ethernet or a cable modem. Firewall configuration allows outgoing TCP and UDP port control to the public Internet from the browser that uses the RingCentral client. It also enables the opening of ports so that the client server has time to exchange information with the remote server.

Router provides routing, traffic directing, packet forwarding and also provides support for ping and traceroute ICMP, bandwidth management, packet prioritization and smart packet inspection.

Firewall Access
Firewall access ensures that the outbound and inbound firewall port is opened between the internal user network and the ISP WAN for the applications such as, Call control, RTP media, telephone provisioning and registration, and Auxiliary services. This firewall access allows the call control and media path connectivity.

WebRTC plugins
WebRTC helps real-time multimedia applications to function without any installation of additional extensions, or plugins. It enables Real Time Communication to the end user independent of the browser being used. The following are the ports to be opened before enabling the browser option under RingCentral call preferences.

Traffic TypeProtocolsSource Port NumberDestination Port Number
Signaling and (secured) Media (WebRTC)HTTP/TLS/TCP, STUN/UDP5060, 6182, 8080, 80835060, 6182, 8080, 8083

For more information on setting up your network for RingCentral, click here.
    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now

          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide

                      Secure your business
                      communication with Zoho Mail

                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times

                        Carry your calendar with you
                        Anytime, anywhere

                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now

                                      Zoho SalesIQ Resources

                                          Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources

                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now

                                                                            • Related Articles

                                                                            • RingCentral Integration With Zoho Desk

                                                                              Unlike the regular on-premise systems, RingCentral is a Cloud phone system. It helps you to know the help desk related information about your caller and also make calls to your contacts inside help desk. Once you integrate RingCentral with Zoho Desk, ...
                                                                            • Amazon Connect Integration With Zoho Desk

                                                                              Amazon Connect integration with Zoho Desk helps you answer all your customer support calls right inside your help desk. You can view the caller information while receiving calls from your Amazon Connect number to deliver context-aware customer ...
                                                                            • babelforce Integration with Zoho Desk

                                                                              babelforce integration with Zoho Desk helps you answer all your customer support calls right inside your help desk. You can view the caller information while you receive calls from your babelforce number to deliver context-aware customer service. ...
                                                                            • Twilio Integration With Zoho Desk

                                                                              Twilio is a cloud-enabled or hosted PBX platform which makes it incredibly easy for you to use the voice channel with your web apps. By integrating Twilio with Zoho Desk, you can organize your organization's incoming and outgoing calls from within ...
                                                                            • Get Advanced Reports with Zoho Analytics Integration

                                                                              The Reports module of Zoho Desk allows you to generate reports to know most of the important metrics in your help desk. Even though they address the requirements of a majority of businesses, there is always a need for some advanced customization ...
                                                                            Wherever you are is as good as
                                                                            your workplace



                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                Zoho Show Resources