Following Support Tickets - Zoho Desk Knowledgebase

Following Tickets

Following support tickets keeps you up-to-date of their activities. When you follow tickets, their email conversations, comments, statuses and other events will populate in your Notification Center. 
To follow support tickets:
  1. Open a ticket to view its details.
  2. Click the More Actions icon  ) in the upper-right corner of the page. 
  3. Click Follow from the drop menu. 

You can now track the ticket's activities under the Notification Center. 

When you want to stop monitoring a ticket, you can unfollow it in Zoho Desk. 
To unfollow a ticket:
  1. Open a ticket to view its details.
  2. Click the More Actions icon  ) in the upper-right corner of the page. 
  3. Click Unfollow from the drop menu. 
Viewing Activities of Followed Tickets
You can monitor the activities of the tickets that you follow, under the Notification Center. 
To access your Notification Center:
  1. Log in to your Zoho Desk
  2. Click the Notifications icon  ) in the upper-right corner of the page.
The Notification Center window will slide open. You can click on a ticket's activity to view it in more detail. 

  1. Install the My Followed Tickets extension to view a list of tickets you have followed in your account.
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