Save, Send and Discard Drafts - Zoho Desk Knowledgebase

Save, Send and Discard Ticket Drafts

Drafts are unsent replies that are saved and waiting to be sent. When you compose a response, Zoho Desk will automatically save your work every 2 minutes. It is to ensure that you do not lose any composed/half-composed and unsent responses. You can also choose to save messages as drafts that can be completed and sent later.

To save a response as draft:
  1. Open a ticket to view its details. 
  2. Click Reply All or Forward to open the editor. 
  3. Compose a reply for the ticket.
  4. Click Save Draft in the ticket's header.

A draft for the ticket is saved. It is now safe to leave the ticket so that you can come back for it later. You will also see a time stamp of the last saved draft, like Saved @ 3:17 PM.

The next time you access the ticket, you can choose to either edit, discard or send the drafted response.

To send a draft response:
  1. Open a ticket to view its details.
  2. Click the Send Draft icon (  ) at the top of the editor.
    The draft response will be sent.

You can click the Edit Draft icon (  ) to continue from where you left or click the Discard Draft icon (  ) to delete the draft.

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