Focus Ring  

Focus Ring introduces a visible border to the element that has a keyboard focus. This is particularly beneficial for users with visual impairments. Users can activate this function to easily identify the focused element. The Focus Ring offers two options:   

• Tab focus for main locations -  This can be used in dropdowns and layouts, such as in the Add Ticket and Ticket Detail page.  
• Tab focus for all locations - It can be used in all elements on a page. Note, by default, Tab focus for main locations is enabled.
  
  
  

Underline Links 

When you don't want to overload a page with information or want to give users useful additional context, you use links to direct them to another page. Underlining those links will let users know they will be led to another page. The underline adds visual prominence to the link which helps people click on a link only when they intend to. For color-blind users, the underline is the best way to communicate the existence of a hyper-link.

Zoom level   

The zoom level slider increases the size of every component on the page. You can also auto-adjust the font size to match with the zoom. 

Display Font Size 

The slider lets you scale the font size granularly to make text across the interface more readable.

Hearing

Screen reader

Individuals with vision loss can use Zoho Desk with screen reader and keyboard navigation. Learn how to navigate Zoho Desk using the screen reader on your device.

Skip to main content

Agents can navigate to the main content directly by bypassing repeated elements. To access main elements like the ticket list and ticket details, simply press (G+M (Go To Main Content)) to skip ahead.

Mobility

Keyboard Shortcuts

Creating records and navigating to specific pages or sections can all be done easily using keyboard shortcuts. To check keyboard shortcuts, click Shift+? from any page in Zoho Desk.

Page Navigator

Agents can navigate to specific sections of the page swiftly using the keyboard. The first press of the Tab button activates the Page Navigator menu. Alternatively, agents can directly invoke it by clicking the invoke button or by using the shortcut G + T. Within the Page Navigator menu, agents can:

• Go to the Main Content: This option allows agents to skip directly to the main content of the page. This is useful for accessing the primary information quickly, such as ticket list view on the page.
• Go to the Header: Agents can navigate to the header of the page instantly using this option. The header, also known as top band, contains setup icon, modules,  notification and search icon.
• Go to the Left Panel: This option directs agents to the left panel of the page, where left panel elements such as Team feeds, Ticket views, Headquarters, and more can be accessed. 
• Go to the Right Panel: Similar to the left panel option, this choice allows agents to swiftly move to the right panel of the page, where right panel elements, such as ticket list view, marketplace, and more, can be accessed.

In addition to the Main Content, Header, Left Panel, and Right Panel, the page navigator menu will also be available in the Footer of selected pages, such as the Add Ticket form.

Display Layout

Users can choose a layout that is optimal for their screen resolution using this option. There are three layouts available and they are,

1. Adaptive Layout (Default): Adapts the layout to the content of essential pages.
   
2. Focused Layout: Applies content focus to all pages.
   
3. Full Width: Content is displayed edge to edge and preferred for big screen or monitors.
   
   
   

Animation Controls

Emphasize Focus Area 

The Emphasize Focus Area option shows the extent of the focus area to users, which will allow them to click on the space surrounding the links and still be able to navigate to the right page. For instance, when an user wants to view details of the contact who submitted the ticket, they can click on the focus area of the contact name under the ticket subject rather than clicking exactly on the contact name which could be difficult for some. This is especially helpful for users with motor disabilities as they might find it difficult to locate, identify, and click exactly on the links to navigate from one page to other. 

Custom Cursor

Toast Notifications

Toast Notifications are timely alerts that appear when an action is executed, conveying messages of success, failure, critical information, warnings, errors, or alerts. Agents can choose their preferred viewing format for toast notifications, either in a Slack-style display (default) or as a list.

 

By default, toast notifications persist for three seconds, but to accommodate individuals with conditions such as seizures, there is a timing control option. This allows agents to extend the display time, ensuring ample opportunity to read and comprehend the toast messages.

 

There are two timing control options available.

 

• Success and info Toast
  • Agents can choose between auto-close (default) or manual close.
  • Timing for the toast message can be adjusted.
  • These notifications are primarily displayed in green and blue colors.
• Warning and error Toast
  • Agents can select between auto-close or manual close (default).
  • Notifications in this category are presented in red and orange colors.
    

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Language

Users can choose their desired language (24 languages) in which they want to access the help desk. 

1. In your Zoho Desk homepage, click on your avatar in the top-right corner.
   
2. From the user info panel, select preferences.
   
3. Scroll down and select accessibility controls.

Note: By default, accessibility controls icon is provided at the bottom bar.

In-built accessibility features 

1. For people with motor disabilities and limited dexterity, the keyboard navigation helps to navigate through the help desk effortlessly with the use of keyboard focus.  
   

1. Creating records and navigating to specific pages or sections can all be done easily using keyboard shortcuts. To check keyboard shortcuts, click Shift+? from any page in Zoho Desk.

1. People with vision loss can use Zoho Desk with screen reader and keyboard navigation. Learn how to navigate Zoho Desk using the screen reader on your device.

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