Hello,Welcome to Zoho Desks new Unified Ticket Screen. Here, you have complete context of the ticket. Now that you had received your first ticket, did you notice that it has been assigned to you? To respond to this ticket smartly, check out the Auto-Suggested Solutions in the pane to your left.When you're done composing your response, you may send it and close the ticket.Whatever action you perform, be rest assured that you can always track them under the ticket's history. With that, you're one step closer to delivering top-notch customer service!Cheers,Team Zoho Desk1 888 900 9646
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