Why Zoho Desk?

Why Zoho Desk?

On-demand & Web-Based

Zoho Desk, an on-demand, web-based help desk software allows your agents to engage with customers and deliver satisfaction in the fastest and easiest way. And because it's all on the cloud, lesser the cost of installation and maintenance, you could concentrate on your business than on the software itself.

Smart Price

With plans starting at $12/agent for a month, you can expect Zoho Desk to revolutionize the way you support your customers. If your customer support process involves a do-it-all team or your support costs stretch your budget, you can signup for our Free plan that allows you to add 3 agents.

Feature Rich

Zoho Desk is packed with features to increase the productivity of your support agents. You can automate your support process using Workflows. You can also set up customer Contracts, notify your agents, acknowledge your customers and do a lot more. It is easy to get started, effortless to scale, and integrates seamlessly.

Customize Everything

Determine the best page layout, add fields, create tabs, and edit templates. Use our Rest APIs to integrate your help desk with your in-house system or a favorite application.

You aren't convinced yet? Here are the 9 best reasons you should choose Zoho Desk.

  1. Connect with your customers via multiple touch points. Create support tickets from the phone, e-mail, website, Help Center, and other channels. The community forums provide your customers a platform for discussion with the ability to convert a forum post into a ticket.
  2. Have you agreed to address tickets within a fixed time frame? Configure your customer contracts in Zoho Desk and close tickets on time. Setup SLAs to define ticket due dates and escalate them to multiple levels when they fall overdue.
  3. Increase your agent productivity by automating your support process using Workflows. Assign incoming tickets to agents based on criteria. Set ticket priority based on the payment plan the customer is in. Set up tasks and send alerts on pre-defined incidents.
  4. Send an acknowledgment e-mail on receiving a ticket from your customer automatically. Notify your agents when a ticket is being assigned to them. Keep your customers and agents in the loop by sending notifications via e-mail or SMS.
  5. Provide your customers a powerful knowledge base, with FAQ and other articles categorized by topics. Set an article to be displayed to all or to logged-in customers alone in the Customer Portal. Create articles for your agents exclusively.
  6. Determine the best layout for your customer portal. Own your help desk by mapping your support domain to Zoho Desk. Upload your company logo, set your link-back URL, and customize your portal according to your needs.
  7. Take stock of your help desk activities using in-built reports. Measure specific aspects of your ticketing process by generating custom reports effortlessly. Report building in Zoho Desk is effortless. You can display summary information and vital statistics under the Dashboard for quick view.
  8. Do you receive sensitive information from your customers? Take charge now by defining profiles, roles, and groups in Zoho Desk. Configure data-sharing rules and field-level security to ensure your proprietary information stays protected.
  9. Close your customer loop from sales to support by integrating with Zoho CRM, an industry-leading customer relationship management application. You can import your contacts and accounts information from Zoho CRM for contextual support. View support tickets raised by your leads, contacts, and accounts from within Zoho CRM.

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