Download All Attachments Extension for Zoho Desk
Attachments are files, photos, videos, and more that are added to a ticket, bringing additional context to it. It's quick and easy for your customers to share attachments via email tickets, but there are constraints when you want to download them to your desktop, especially when there are scores of them. So if you're tired of downloading hundreds of attachments one at a time? Then this extension is for you.
The Download All Attachments extension allows you to download files attached to individual ticket threads or the attachment tab as a single ZIP file. You can also select the files to be downloaded by clicking the checkbox provided adjacent to each file name. After selecting files, press Download as ZIP available at the bottom of the screen.
Key Features
- Download all attachments under the Attachment tab as a single ZIP file
- Download only attachments contained in a ticket thread as a ZIP file
- Selectively download files by clicking the checkbox provided adjacent to each file name
Installing the Extension
The Download All Attachments extension can be installed from the Zoho Marketplace or your Zoho Desk account.
To install the extension:
- Log in to your Zoho Desk account with Administrator privileges.
- Click the Setup icon (
) in the top bar.
- Under Marketplace, click All.
- Search for 'Download All Attachments' in the search bar on the right-hand side of the screen.
- Select the Download All Attachments for Zoho Desk extension and click Install.
- Click Install on the Confirm Installation window.
You will land on the General Settings page. - Select the Departments and Profiles whose agents can access the extension in Zoho Desk.
- Agree to the Terms of Use and click Install.
- The extension will be installed for the specified departments and profiles.
- Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
- Voila! Download All Attachments extension will be ready for use.
Upon successful installation, the extension can be accessed under the More Actions menu ( 
) inside tickets.
Downloading from the Attachments Tab
You can download the attachments that are uploaded to the Attachment tab of a ticket.
To download attachments:
- Open a ticket from which you want to download attachments.
- Click on the More Actions icon (
) at the top right corner of the ticket.
- Click Download All Attachments from the drop menu to open the extension panel.
- Select or unselect the attachments you want to download as a ZIP file.
- Click Download as ZIP.
The ZIP file will be saved in your default download location.
Downloading from Ticket Conversations
You can download the attachments that are uploaded to a ticket conversation.
To download attachments:
- Open a ticket from which you want to download attachments.
- Hover your mouse pointer and click the More Actions icon (
- Click Download All Attachments from the drop menu to open the extension panel.
- Select or unselect the attachments you want to download as a ZIP file.
- Click Download as ZIP.
The ZIP file will be saved in your default download location.
Note:
- Attachments added to comments cannot be downloaded using this extension.
Uninstalling the Extension
You can uninstall the Download All Attachments extension at any time. Once uninstalled, your agents cannot download ticket attachments as ZIP file.
To uninstall the extension:
- Click the Setup icon (
) in the top bar.
- In the Setup Landing page, click All under Marketplace.
- In the Marketplace page, select the Installed Extensions tab.
- Choose Download All Extensions from the list of extensions.
- Click the More Actions icon (
) at the upper-right corner of the Download All Attachments extension setup page.
- Select Uninstall Extension.
- Click Confirm to uninstall the extension.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
Zoho WorkDrive Extension for Zoho Desk
Zoho WorkDrive is a cloud-based file storage, sync, and collaboration solution for teams of any size. It provides a secure, shared workspace to help teams organize and manage all their files in a single place. Some of the key features of WorkDrive ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...Asana Extension for Zoho Desk
Asana, a simple project management tool enables you to break down goals and ideas into actionable tasks, assign these tasks to teammates, and communicate to move projects forward. The Asana extension for Zoho Desk helps you quickly address customer ...Zendesk Sell for Zoho Desk
The Zendesk Sell for Zoho Desk extension makes it easy for you to know your customers' details so that you can better prioritize and manage tickets in Zoho Desk. It lets you manage contacts, deals, and tasks between these applications. You can view ...