My Followed Tickets for Zoho Desk
- View a list of tickets that you have followed in your account.
- Unfollow tickets to stop receiving notifications of their activities.
- See key information like the contact name, status, and assignee without opening the ticket.
- Select multiple tickets at once to unfollow them all in one go.
- Log into your Zoho Desk account with Administrator privileges
- Click the Setup icon (
) in the top bar.
- Under Marketplace, click All.
- Search for 'Followed Tickets' in the search bar on the right.
- Select the My Followed Tickets extension, and click Install.
- On the Confirm Installation page, agree to the terms and conditions and click Install.
- In the My Followed Tickets Installation Setup page, do the following:
- Select the departments and profiles whose agents can access the extension in Zoho Desk.
- Agree to Terms of Use.
- Click Install.
The extension will be installed for the specified profiles and departments. - Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
- Click on the (
) icon in the top band (menu bar).
- Under Extensions, click My Followed Tickets in the drop-down menu.
- On the My Followed Tickets page, you can find a list of tickets followed in your department.
You can click Unfollow corresponding to a particular ticket to stop following it.
You can uninstall the My Followed Tickets extension at any time.
- Click the Setup icon (
- On the Setup Landing page, click All under Marketplace.
- On the Marketplace page, click Installed Extensions.
- Choose My Followed Tickets for Zoho Desk from the list of extensions.
- Click the More icon (
) in the upper-right corner of the My Followed Tickets for Zoho Desk page.
- Select Uninstall Extension.
- Click Confirm.
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