My Followed Tickets for Zoho Desk
There are times when you might want to monitor an interesting ticket. It could be from a high-priority customer, about a bug that you want to keep an eye on, or even simply an issue assigned to your team. You can follow tickets and get notified of their activities in the Notification Center, but what if you wanted to see all the tickets you have followed. That's when this extension can help you out. The extension conveniently lists the tickets you've followed in Zoho Desk. You can click on a ticket to view its details and then unfollow it if needed.
Key Features
-
View a list of tickets that you have followed in your account.
-
Unfollow tickets to stop receiving notifications of their activities.
-
See key information like the contact name, status, and assignee without opening the ticket.
-
Select multiple tickets at once to unfollow them all in one go.
Installing the extension
The My Followed Tickets extension can be installed either from the Zoho Marketplace or your Zoho Desk account. To install from Zoho Desk:
- Log into your Zoho Desk account with Administrator privileges
- Click the Setup icon (
) > Integrations > Marketplace.
- Search for 'Followed Tickets' in the search bar on the right.
- Select the My Followed Tickets extension, and click Install.
- On the Confirm Installation page, agree to the terms and conditions and click Install.
- In the My Followed Tickets Installation Setup page, do the following:
- Select the departments and profiles whose agents can access the extension in Zoho Desk.
- Agree to Terms of Use.
- Click Install.
The extension will be installed for the specified profiles and departments. - Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
Once installed, the locations for accessing the extension will be displayed on the right side of the extension's detail page. The My Followed Tickets extension can be accessed from the top band of your help desk.
Viewing Followed Tickets
You can view a list of tickets you have followed in Zoho Desk. To view followed tickets:
- Click on the (
) icon in the top band (menu bar).
- Under Extensions, click My Followed Tickets in the drop-down menu.
- On the My Followed Tickets page, you can find a list of tickets followed in your department.
You can click Unfollow corresponding to a particular ticket to stop following it.
Uninstalling the Extension
You can uninstall the My Followed Tickets extension at any time.
You can uninstall the My Followed Tickets extension at any time.
- Go to Setup > Integrations > Marketplace.
- On the Marketplace page, click Installed Extensions.
- Choose My Followed Tickets for Zoho Desk from the list of extensions.
- Click the More icon (
) in the upper-right corner of the My Followed Tickets for Zoho Desk page.
- Select Uninstall Extension.
- Click Confirm.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Following, Commenting, and Viewing original email headers in Tickets
Following Tickets Following support tickets keeps you up-to-date with your activities. When you follow tickets, the email conversations, comments, statuses, and other details will display in your Notification Center. To follow support tickets In the ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...FAQs: Zia powered by ChatGPT and ChatGPT for Zoho Desk extension
How is Zia's integration with ChatGPT useful for my business? The power of generative AI (ChatGPT) coupled with Zia's capabilities can bring a spectrum of benefits to the customer support processes in businesses Contextual responses to tickets: Zia ...Introduction to Zoho Desk
Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...
New to Zoho LandingPage?
Zoho LandingPage Resources