Zoho Translate (powered by Zia) is an extension that allows Zoho Desk users to translate the tickets to a language of their preference. Customers often raise tickets in their preferred language, which may not be comprehensible to the support agent handling the ticket. In such cases, agents can translate the ticket to a language they understand and provide quick resolutions. It can help a great deal in addressing geographical or language barriers, bringing in flexibility in support services.
The extension facilitates agents to converse in the customers native language having a positive impact in customer engagement.
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