Ticket Status Lifecycle Extension for Zoho Desk
- Track the time spent by the ticket in each status to identify potential issues that cause delays in resolution.
- Filter the timeline to show only those statuses linked to the states that you select. For example, you can choose the "On hold" state to view status updates like Waiting on Customer, Pending Approval, etc.
- View the date and time of the status change and the name of the agent who updated the status.
- Log into your Zoho Desk account with Administrator privileges
- Click the Setup icon (
) in the top bar.
- Under Marketplace, click All.
- Search for 'Ticket Lifecycle' in the search bar on the right.
- Select the Ticket Status Lifecycle extension, and click Install.
- On the Confirm Installation page, agree to the terms and conditions and click Install.
- In the Ticket Status Lifecycle Installation Setup page, do the following:
- Select the departments and profiles whose agents can access the extension in Zoho Desk.
- Agree to Terms of Use.
- Click Install.
The extension will be installed for the specified profiles and departments. - Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
With the Ticket Status Lifecycle extension for Zoho Desk, you can easily view the date and time of the status change and the name of the agent who updated the status.
- Go to the Tickets module.
- Select the ticket whose status lifecycle you want to view.
- Click the Extensions icon (
) on the left side of the ticket's detail page.
- Select Ticket Status Lifecycle in the Extensions list.
The Ticket Status Lifecycle icon () is now available in the icons list and is open.
- The Ticket Status Lifecycle Details panel will open with the status changes displayed in chronological order.
You can uninstall the Ticket Status Lifecycle extension at any time.
- Click the Setup icon (
- On the Setup Landing page, click All under Marketplace.
- On the Marketplace page, click Installed Extensions.
- Choose Ticket Status Lifecycle for Zoho Desk from the list of extensions.
- Click the More icon (
) in the upper-right corner of the Ticket Status Lifecycle for Zoho Desk page.
- Select Uninstall Extension.
- Click Confirm.
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