Google Play Reviews Extension - Zoho Desk Knowledgebase

Google Play Reviews for Zoho Desk Extension

Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your customers know that they're valued. When customers feel that their feedback is appreciated, they are more willing to engage and feel more connected to your app. 

This extension helps you close the feedback loop by making it easier to view and respond to customer reviews of your Google Play app right inside Zoho Desk. You can create tickets out of user reviews and reply to them just like you would for regular tickets. Your ticket replies get added as replies to the reviews in the Play Store app.

Key Features
  1. Send app reviews to the relevant team by mapping departments within Zoho Desk to the related apps in the Play Store.
  2. Track all reviews of a particular app on a single ticket or create a separate ticket for each review.
  3. Since Zoho Desk provides connections to the Play Store as a ticket channel, you will be able to set up automation, create reports, and more.

Installing the Extension
The Google Play Reviews extension can be installed from the Zoho Marketplace or your Zoho Desk account.

To install the extension:
  1. Log in to your Zoho Desk account with Administrator privileges.
  2. Click the Setup icon (  ) > Integrations > Marketplace.
  3. Search for 'Google Play Store Reviews' in the search bar on the right-hand side of the screen.
  4. Select the Google Store Reviews for Zoho Desk extension and click Install.
  5. Click Install on the Confirm Installation window.
    You will land on the General Settings page.



  6. On the General Settings page, do the following:
    1. Select the department where you would like to create tickets from user reviews.
    2. Select the channel type or enter a new channel that represents such tickets.
    3. Specify the profiles whose agents can access this extension.
    4. Agree to the Terms of Use.
    5. Click Install.
  7. Click Authorize in the pop-up window to activate the extension.
  8. Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
  9. Click Authorize again in the pop-up window.
    A new authentication dialog will open in a pop-up window.
  10. Enter the Client ID and Client Secret from your Google Play Console.
    See section below for details about how to generate these strings.
  11. Click Save inside the window.
  12. Enter the credentials of your Google account.
  13. Click Allow to grant permission to zoho.com to view and manage your Google Play developer account.
  14. Click Allow again to close the authentication window.
    You will land on the Preference page.



  15. On the Preference page, do the following:
    1. In the search box, enter the Package Name of your android app and click Enter.
      The app settings panel will appear.



    2. Select the department where you would like to create tickets from this app.
    3. Select whether you want to track all reviews of a particular app on a single ticket (App as Ticket) or create a separate ticket for each review (Reviews as Tickets).
    4. Click Save.
  16. Voila! You are now ready to track the app's reviews as tickets in Zoho Desk.

Generating Client ID and Secret
One of the primary requirements to install the extension is entering the client ID and the client secret from your Google Play Console. Perform the following steps to generate and submit them in Zoho Desk.

To generate a client ID and client secret:
  1. Sign in to the Google Cloud Platform Console using a Google Account.
  2. From the Dashboard page, select a project from the drop-down list at the top of the page.
  3. Click the  icon in the upper-left to open the left nav.
  4. Select APIs & Services.
  5. From the APIs and Services page, click OAuth content screen on the left panel.



  6. On the OAuth consent screen page, do the following:
    1. Under Authorized domains, enter zoho.com and then press enter to add it.
    2. Under Scopes for Google APIs, click Add scope.
      The resulting dialog lists the scopes for APIs you've enabled in the Cloud Platform.
    3. Select Google Play Android Developer API from the list and then click Add.



  7. From the APIs and Services page, click Credentials on the left panel.
  8. From here, click on the Create credentials button, and then click OAuth client ID.



  9. Select Web Application from the Application Type list, and you will then be prompted to give a Name for this OAuth client ID.
  10. Add https://flow.zoho.com under Authorized JavaScript origins.
  11. Add https://flow.zoho.com/oAuth/callBack under Authorized redirect URls.
  12. Click Create and make a record of your client ID and client secret.
    You will need to enter these credentials in the extension setup page to complete authorization.

Now you need to link your service account to your Google Play Developer Account.
Perform the following steps to link them up:
  1. Access your Google Play Developer account and click on Settings, then API access.
    You should now see the project you created in the Google Cloud Platform console.
  2. Click Link corresponding to the project to link it to your Google Play Developer Console.

Uninstalling the Extension
You can uninstall the Google Play Reviews for Zoho Desk extension at any time. Once uninstalled, your agents cannot track app reviews from inside Zoho Desk.

To uninstall the extension:

  1. Go to Setup > Integrations > Marketplace. 
  2. In the Marketplace page, select the Installed Extensions tab.
  3. Choose Google Play Reviews for Zoho Desk from the list of extensions.
  4. Click the More Actions icon ( at the upper-right corner of the Google Play Reviews extension setup page.
  5. Select Uninstall Extension.
  6. Click Confirm to uninstall the extension.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • App Store Reviews for Zoho Desk Extension

                                                                                                                          Building a successful app requires you to continually gather customer feedback. Only your customers can truly tell you what they need from your app. However, gathering input is not enough on its own. Whether the feedback is positive or critical, ...
                                                                                                                        • Highrise for Zoho Desk

                                                                                                                          View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                                                                                        • FAQs: Zia powered by ChatGPT and ChatGPT for Zoho Desk extension

                                                                                                                          How is Zia's integration with ChatGPT useful for my business? The power of generative AI (ChatGPT) coupled with Zia's capabilities can bring a spectrum of benefits to the customer support processes in businesses Contextual responses to tickets: Zia ...
                                                                                                                        • Google Calendar Extension for Zoho Desk

                                                                                                                          The Google Calendar extension for Zoho Desk lets you create calendars and events in Zoho Desk and sync them with Google Calendar. You can now schedule, edit, or cancel events in Google Calendar from Zoho Desk. This extension also lets you set ...
                                                                                                                        • The ChatGPT for Zoho Desk extension

                                                                                                                          The ChatGPT for Zoho Desk extension is only accessible to Paid edition Desk users and is limited to US and India data centers to comply with GDPR regulations. In the digital era, customer service is more significant than ever. As more and more ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources