Zoho WorkDrive Extension for Zoho Desk
Zoho WorkDrive is a cloud-based file storage, sync, and collaboration solution for teams of any size. It provides a secure, shared workspace to help teams organize and manage all their files in a single place. Some of the key features of WorkDrive include real-time notifications, document drafting, file sharing with configurable access controls, file versioning, analytics, and much more.
The Zoho WorkDrive extension for Zoho Desk allows agents to attach or share links to files from their WorkDrive account in a ticket without leaving the help desk. Additionally, the extension will display all the attachments contained in the incoming conversations of a ticket.
Key Features
- Attach files from your WorkDrive account while replying to tickets.
- Share links to your WorkDrive files in tickets along with the access permission you wish to assign to it.
- Get an overview of all attached files in incoming ticket conversations.
Installing the Extension
The Zoho WorkDrive extension can be installed either from the Zoho Marketplace or your Zoho Desk account. To install from Zoho Desk:
- Log into your Zoho Desk account with Administrator privileges
- Click the Setup icon (
) > Integrations > Marketplace.
- Search for 'Zoho WorkDrive' in the search bar on the right.
- Select the Zoho WorkDrive for Zoho Desk extension, and click Install.
- On the Confirm Installation page, agree to the terms and conditions and click Install.
- In the Zoho WorkDrive Installation Setup page, do the following:
- Select the departments and profiles whose agents can access the extension in Zoho Desk.
- Agree to Terms of Use.
- Click Install.
The extension will be installed for the specified profiles and departments. - Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
Once installed, the locations for accessing the extension will be displayed on the right side of the extension's detail page. The Zoho WorkDrive extension can be accessed from the right tab of the ticket detail page.
Attaching Files from WorkDrive
You can attach or share links to files from your WorkDrive account in a ticket. To attach files:
- Click the Extensions icon (
) on the right side of the ticket detail page.
All extensions installed in this location will be listed. - Go to Zoho WorkDrive.
The WorkDrive Files tab will list the folders contained in your WorkDrive account. - Select a folder to view its files.
- Select the required files and choose one of the following:
- Click Attach.
The chosen files will be attached to the reply editor. - Click Share Link.
- Select the access permission you wish to assign to the chosen files. You have the following options to choose from:
- Recipients of this email - All recipients in the "To" and "Cc" sections that belong to your WorkDrive team can access the files.
- Anyone in your WorkDrive org - All members of your WorkDrive org can access the files.
- Members with access permission in WorkDrive - Only members who have permission in WorkDrive can access the files.
- Anyone with the link - Anyone with the exact link can access the files.
- Click Share.
The link to the files will be pasted into the reply editor.
Viewing Ticket Attachments
Besides attaching files from your WorkDrive account, the extension will also display all the attachments contained in the incoming conversations of the ticket. To view such attachments:
- Click the Extensions icon (
All extensions installed in this location will be listed. - Go to Zoho WorkDrive.
- Select the Incoming Attachments tab in the extension panel.
The tab will display the attachments contained in the incoming conversations of the ticket.
Uninstalling the Extension
You can uninstall the Zoho WorkDrive extension at any time.
You can uninstall the Zoho WorkDrive extension at any time.
- Go to Setup > Integrations > Marketplace.
- On the Marketplace page, click Installed Extensions.
- Choose Zoho WorkDrive for Zoho Desk from the list of extensions.
- Click the More icon (
) in the upper-right corner of the Zoho WorkDrive for Zoho Desk page.
- Select Uninstall Extension.
- Click Confirm.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Download All Attachments Extension for Zoho Desk
Attachments are files, photos, videos, and more that are added to a ticket, bringing additional context to it. It's quick and easy for your customers to share attachments via email tickets, but there are constraints when you want to download them to ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...The ChatGPT for Zoho Desk extension
The ChatGPT for Zoho Desk extension is only accessible to Paid edition Desk users and is limited to US and India data centers to comply with GDPR regulations. In the digital era, customer service is more significant than ever. As more and more ...Asana Extension for Zoho Desk
Asana, a simple project management tool enables you to break down goals and ideas into actionable tasks, assign these tasks to teammates, and communicate to move projects forward. The Asana extension for Zoho Desk helps you quickly address customer ...
New to Zoho LandingPage?
Zoho LandingPage Resources