Zoho Vault Extension for Zoho Desk
Zoho Vault is an online password manager for teams. If you are struggling with remembering numerous passwords, Zoho Vault can keep them safe for you. It helps to store, share, and manage your passwords from anywhere. It is an absolute must for teams that need to share sensitive information securely among themselves. The Zoho Vault extension for Zoho Desk enables you to share passwords with your team and with different levels of access permissions. All you need to do is enter your Zoho Vault passphrase to access your passwords and other confidential data inside Zoho Desk.
Features
From Zoho Desk, you can:
- View all secrets added in your Zoho Vault account.
- Share secrets with users and user groups with different levels of access permissions.
- Use Zoho Vault's Auto logon option to launch a connection to the target web application directly.
Installation Requirements
- Zoho Desk Account
- Zoho Vault Account
Install and Configure Zoho Vault Extension
Follow the steps below to install the Zoho Vault Extension from Zoho Desk account.
- Log in to your Zoho Desk account with Administrator privileges.
- Click the Setup (
) > Integration > Marketplace.
- Search for Zoho Vault in the search bar on the right-hand side of the screen.
- Select the Zoho Vault for Zoho Desk extension.
- Click Install.
- In Zoho Vault Installation Setup page,
- Select Profiles and Departments whose agents can access the extension in Zoho Desk.
Note: When you select All Departments, the extension will be added only to the departments you have access to. - Agree to Terms of Use.
- Click Install.
The extension will be installed for the specified profiles and departments. - Click Authorize in the pop-up window to activate the extension.
- Click Accept to allow Zoho Workflow to access data in your Zoho Desk account.
- Voila! Zoho Vault extension will be ready for use.
Viewing Zoho Vault Secrets from Zoho Desk
Once the extension is installed, the secrets from Zoho Vault can be viewed from from the right panel of a ticket's detail page.
To view secrets from Zoho Vault:
- Click Tickets from the menu bar and open a ticket.
- Click the Extensions icon (
) on the right side of the ticket's detail page.
Zoho Vault extension can be viewed in the right panel. - Enter your Zoho Vault Passphrase and then click Open Zoho Vault.
Secrets added by you and shared with you by others will be displayed.
Note:
- You cannot add new secrets from inside Zoho Desk.
Sharing Zoho Vault Secrets from Zoho Desk
You can share the Zoho Vault secrets with others from inside Zoho Desk. You can choose to share secrets with other users or user groups.
To share secrets from Zoho Vault:
- Enter your Passphrase into the Zoho Vault extension and click Open Zoho Vault.
Secrets added by you and shared with you by others will be displayed. - Click the Share icon (
) corresponding to the secret you want to share.
Share Secrets with Users window will open. - Choose either Share with Users or Share with User Groups from the top of the window.
- Specify the users from the drop-down menu.
You can selectively grant One-click Login Only or View or Modify or Manage privilege to the required user(s) or user group(s) by adding them under the corresponding section. - Click Share.
Uninstall the Extension
You can uninstall the Zoho Vault extension at any time. Once uninstalled, your agents cannot share the secrets from Zoho Desk.
To uninstall an extension:
- Go to Setup > Integration> Marketplace
- In the Marketplace page, click Installed Extensions.
- Choose Zoho Vault for Zoho Desk from the list of extensions.
- Click the More icon (
) at the upper-right corner of the Zoho Vault extension setup page.
- Select Uninstall Extension.
- Click Confirm to uninstall the extension.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up Zoho Meeting Integration with Zoho Desk
Delivering exceptional customer support requires a delicate balance between responsiveness and efficiency. One challenge that customer support teams often encounter is switching between applications while handling tickets and maintaining the context ...Highrise for Zoho Desk
View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...GoToWebinar for Zoho Desk
Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...The ChatGPT for Zoho Desk extension
The ChatGPT for Zoho Desk extension is only accessible to Paid edition Desk users and is limited to US and India data centers to comply with GDPR regulations. In the digital era, customer service is more significant than ever. As more and more ...FAQs: Zia powered by ChatGPT and ChatGPT for Zoho Desk extension
How is Zia's integration with ChatGPT useful for my business? The power of generative AI (ChatGPT) coupled with Zia's capabilities can bring a spectrum of benefits to the customer support processes in businesses Contextual responses to tickets: Zia ...
New to Zoho LandingPage?
Zoho LandingPage Resources