SendinBlue for Zoho Desk - Zoho Desk Knowledgebase

SendinBlue for Zoho Desk

Manage SendinBlue Contacts, Lists, and Campaigns. With this integration, support teams can easily get the full picture of their campaigns, see their statuses, and even send campaigns right from Zoho Desk.

Features
From Zoho Desk, you can:
  • View all SendinBlue campaigns and their statuses.
  • Check to see if a user has opened the campaign from their ticket's detail page.
  • Understand the engagement levels of all SendinBlue Mailing Lists.
  • Send Email campaigns/SMS campaigns.

Installation Requirements
  1. Zoho Desk Account
  2. SendinBlue Account

Install and Configure SendinBlue Extension
The SendinBlue extension can be installed from Zoho Marketplace or from your Zoho Desk.
Follow the steps below to install the SendinBlue Extension from Zoho Desk account.
  1. Log in to your Zoho Desk account with Administrator privileges.
  2. Click the Setup icon  ) Integrations > Marketplace. 
  3. Search for SendinBlue in the search bar.
  4. Click Install.



  5. In SendinBlue Installation Setup page,
    • Select Profiles whose agents can access the extension in Zoho Desk.
    • Agree to Terms of Use.
    • Click Install.
      The extension will be installed for the specified profiles.
  6. Provide the SendinBlue API key and click Save button to configure your SendinBlue account.

To obtain SendinBlue API key:
  1. Log in to your SendinBlue account.
  2. Click SMTP & API in the left panel.
  3. Copy the API key in V3.
  4. Use this API key to configure SendinBlue in Zoho Desk.

Viewing SendinBlue Data from Zoho Desk
Once the extension is installed and your SendinBlue account is configured, the data from SendinBlue can be viewed from Zoho Desk through widgets. You can access the widgets from Zoho Desk in two different locations.
  • The top menu bar
  • A ticket's details page subtab

View SendinBlue Data from the Top Menu Bar 
  1. Click on the () icon in the top menu bar.
  2. Click SendinBlue in the drop-down menu to load the widget. 
  3. Choose Contacts from the left panel of widget page to view All Contacts and Lists of SendinBlue. 
    • All contacts: All the contact details are listed with their email, name, first name and mobile number.
    • Lists: Displays names of the list with number of subscribers in each list.
  4. The Campaigns option includes the details of Email Campaigns and SMS Campaigns.
    • Email Campaigns: Under the sent tab, names of campaigns and percentage of opens and clicks of each campaign will be listed.
      All the campaign drafts are listed under draft tab.
    • SMS Campaigns: You can send SMS campaigns from here.

View SendinBlue Data from a Ticket's Details Page Subtab
  1. Click on the subtab icon () in a ticket's details page.
  2. Click on SendinBlue.
  3. All the campaigns sent to the email of the requestor will be displayed in the Campaigns tab with the status of either Not Yet Open or Opened.



  4. The Mailing List tab contains Subscribed List and Other List.
    • Subscribed List: Displays the lists the customer is subscribed to. A customer can be unsubscribed from the list by clicking Unsubscribe.
    • Other List: Displays SendinBlue lists the customer is not subscribed to. You can subscribe the customer to the required Lists by clicking Add.

Manage Contacts and Lists from Zoho Desk
To manage SendinBlue Contacts from Zoho Desk:
  1. Choose SendinBlue from () in the top menu bar.
  2. Click Contacts > All contacts from the left panel of the SendinBlue widget page.
  3. Click Add Contact in the top-right corner.
  4. Provide the required details and click Add.
    The contact will be added and subscribed to the chosen list.
Note: 
  • A user should be subscribed in a list to be added to contacts.

To manage SendinBlue Lists from Zoho Desk
  1. Choose SendinBlue from () in the top menu bar.
  2. Click Contacts > Lists from the left panel of the SendinBlue widget page.
  3. Click Add User.
    Provide the email address of the user and click Subscribe.
  4. Click the More icon  ) to rename or delete a list.
Note:
  • If the user is new, you need to add a contact to subscribe that user to this List. If the user is already subscribed to another list, the user will be subscribed to the current list instead.

Send Email Campaigns from Zoho Desk
  1. Choose SendinBlue from () in the top menu bar.
  2. Click Campaigns > Email campaigns from the left panel of the SendinBlue widget page. The campaigns will be listed under either Sent or Draft.



  3. In the Sent tab, click on the More icon  ) to view an email or replicate a campaign. 
    All replicated campaigns will be listed under the Draft tab.
  4. To send a campaign, click on a campaign listed under the Draft menu.
  5. In the pop-up, provide the Lists name to whom the campaign needs to be sent.
  6. Click on the Save button, and then click the Send button.



Note:
  • Email campaign can only be sent to lists. It will be delivered to all users who are subscribed to the list.

Send SMS Campaigns from Zoho Desk
  1. Choose SendinBlue from () in the top menu bar.
  2. Click on Campaigns > SMS campaigns from the left panel of the SendinBlue widget page.
  3. Provide the sender's name, list name and the message. 
  4. Click Send.
Note:
  • SMS campaigns can only be sent to lists. It will be delivered to all users who are subscribed to the list with valid mobile numbers.

Uninstall the Extension
To uninstall the extension:
  1. Go to Setup Integrations > Marketplace. 
  2. Click the Setup icon (  ) in the top bar.
  3. In the Setup Landing page, click All under Marketplace.
  4. In the Marketplace page, click Installed Extensions.
  5. Choose SendinBlue from the list of extensions.
  6. Click the More icon at the upper-right corner of the SendinBlue extension setup page.
  7. Select Uninstall Extension.
  8. Click Confirm to uninstall the extension.​

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Mailchimp for Zoho Desk

                                                                                                                View Mailchimp Campaigns right from Zoho Desk. With this integration, support team members can easily get the full picture on which email campaigns are sent to a customer and the status of each campaign. You can also send campaigns from Zoho Desk. ...
                                                                                                              • Webpower for Zoho Desk

                                                                                                                Webpower helps you create your own campaigns, send relevant content to your subscribers, and keep contacts up to date via email marketing. With the Webpower extension for Zoho Desk, you can now view your campaigns and subscribers in Webpower within ...
                                                                                                              • Highrise for Zoho Desk

                                                                                                                View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                                                                              • Navigating the Marketplace: Guided tour

                                                                                                                Marketplace is a centralized hub where users can find Zoho and third-party applications to integrate with their Desk account to manage various business processes. From Marketplace admins can search, install, and manage the installed extensions. ...
                                                                                                              • GoToWebinar for Zoho Desk

                                                                                                                Webinars help give product demos and make a great tool for customer support. The GoToWebinar extension for Zoho Desk helps support agents explain their product efficiently through webinars, allowing them to resolve support tickets faster. With this ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources