Microsoft QnA Maker for Zoho Desk
Installing the extension
You can install the Microsoft QnA Maker extension either from the Zoho Marketplace or from your Zoho Desk account.
To install from Zoho Desk:
Log in to your Zoho Desk account with Administrator privileges.
Click the Setup icon (
) > Integrations > Marketplace.
Search for Microsoft QnA Maker in the search bar on the right.
Select the Microsoft QnA Maker for Zoho Desk extension, then click Install.
Under General Settings, select the department and profiles whose agents can access the extension in Zoho Desk.
Agree to the Terms of Use, then click Install.
Click Authorize and select the portal in which you want to install the extension.
Click Authorize in the pop-up and authorize with a Microsoft account having a Global Admin role.
Under Preference, select your Subscription Name, Resource Group, and Bot Service.
Click Save.
Upon successful installation, the extension can be accessed from the right tab of the ticket detail page.
Accessing the extension
The extension can be accessed from the right tab of the ticket detail page. To access the extension, open a ticket from your portal.
Click the Extensions icon (
) on the right side of the ticket detail page.
All extensions installed in this location will be listed.Select QnA Maker.
The QnA Maker widget will be displayed in the right tab of the ticket detail page.
Getting answers in bot
Whenever you open a ticket in Zoho Desk, the QnA Maker extension will start in the right panel. The answers for any queries related to the ticket can be searched here.
To get answers:
Go to the Tickets module.
Open a ticket.
Under QnA Maker in the right panel, the bot will open with the predefined message.
In Type your message, enter your queries.
The bot will fetch you the appropriate answers.
Uninstalling the extension
To uninstall the extension:
- Go to Setup > Integrations > Marketplace.
Click the Setup icon (
) in the top bar.
In the Setup Landing page, click All under Marketplace.
In the Marketplace page, click Installed Extensions.
Choose Microsoft QnA Maker from the list of extensions.
Click the More icon (
) in the upper-right corner of the Microsoft QnA Maker extension setup page.
Select Uninstall Extension.
Click Confirm.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Setting 301 Redirection of Knowledge Base Articles
The knowledge base articles are identified by the permalink or URL that is auto-generated when they are published. The URL comprises the category name, sub-category names, and the article title. A URL can change overtime due to updates, edits, or ...FAQs: Answer Bot in SalesIQ Chat and Zobot Platforms
Prerequisites What does Zoho Desk Answer Bot do in a chat experience? Answer Bot helps end users find answers from a bot trained on the articles available in the portal’s Knowledge Base (KB) module. It is intended to provide self-service answers from ...Public Comments on Knowledge Base Articles
Customer feedback plays an important role in improving products, as well as the instructional resources associated with them. With more organizations implementing self-service customer support models, it's imperative to give customers an opportunity ...Setting up a Bot in Microsoft Teams
In addition to setting up tabs, you can also set up a bot in Microsoft Teams to communicate with users. Integrating the Teams bot with Zoho Desk facilitates seamless live communication between your agents and achieves scalability of support. Benefits ...Access and Use Knowledge Base Articles in Zoho Desk's iOS App
A help center is a self-help and learning platform built by the company, service, or a business provider for its customers. It empowers the customers to resolve their inquiries by referring to the knowledge base resources. These articles provide ...