Setting up Zoho Desk for Office 365 Integration
Microsoft Office 365 is one of the most used office tools to run day-to-day business operations. If you use Office 365 in your organization, adding your contacts and employees into Zoho Desk from Office 365 is quick and easy.
With Zoho Desk - Office 365 integration, you can:
- Add users from your Office 365 account as agents
- Add all your customer information from your Office 365 account as contacts
Note:
- This integration is available only for Office 365 users. Make sure that you've logged in to Zoho Desk using your Office 365 credentials.
- The Office 365 integration is available for all paid plans.
Accessing Zoho Desk via Office 365
- Log in to your Office 365 account.
- Search for Zoho Desk in the Apps section.
- Click the Zoho Desk app.
If you already have a Zoho Desk account with the same email address that you use for Office 365, you will be logged in to that account automatically.
Otherwise, you will be asked to create a new Zoho Desk portal of which you will be the administrator. - You can now access Zoho Desk.
The Office 365 integration is enabled by default so you can start adding agents right away.
Adding Office Users as Agents
You can add users from the integration detail page or Agents page in Setup. The users will be added instantly without requiring account verification.
To add users from integration detail page:
- Switch to the Department you wish to add users to.
- Click the Setup icon (
) in the top menu.
- Click Microsoft under the Marketplace menu.
- Click Office 365 on the Microsoft page.
- On the Office 365 page, click Add Office 365 Users in the upper-right corner of the page.
- Select the Office users whom you would like to add from the right panel.
You can also search for users by their username or email address.
You can add a maximum of 20 users at a time. - Click Add as Agent to add the selected users as agents in Zoho Desk.
You can also click the down arrow to select the Add as Light Agent option.
The selected users will be added as agents in the current department.
To add users from agents setting page:
- Switch to the Department you wish to add users to.
- Click the Setup icon (
- Click Agents under the Users and Control menu.
- On the Agents page, click Add Office 365 Users in the upper-right corner of the page.
- Select the Office users whom you would like to add from the right panel.
You can also search for users by their username or email address.
You can add a maximum of 20 users at a time. - Click Add as Agent to add the selected users as agents in Zoho Desk.
You can also click the down arrow to select the Add as Light Agent option.
The selected users will be added as agents in the current department.
Note:
- The number of users you can add is restricted by the number of licenses purchased in Zoho Desk.
Adding Office Customers as Contacts
You can add customers from the Contact Lists page in Zoho Desk.
To add your customers from Office 365 account:
- Click the Customers module.
Note: CRM Plus users click Contacts. - On the Contacts List page, click Add Office 365 Contacts in the upper-right corner.
- Select the Office 365 customers whom you would like to add from the right-panel.
You can select and add a maximum of 50 contacts at a time. - Click Add.
The selected customers will be added as contacts in your Zoho Desk.
Accessing Zoho Desk via SSO
By adding users from Office 365, you also provide your agents with the option for signing in to Zoho Desk using their Office 365 credentials. They can use the sign-in with Office 365 option on their Zoho Desk account sign-in page.
To sign in with Office 365:
- Agents should access the Zoho Desk sign-in page.
- Click Sign in with Google or other IDPs link on the Zoho Desk sign-in page.
- Click Office 365 from the list of SSO options available.
- Agents will be redirected to your Zoho Desk account if they are logged in to their Office 365 account. If they are not already signed in, Zoho Desk will prompt the agent to enter their Office 365 credentials to access Zoho Desk.
Disabling Office 365 Integration
If needed, you can disable your Zoho Desk's integration with an Office 365 account at any time. When disabled, agents can still log in to Zoho Desk using their Microsoft 365 credentials. However, you will not be able to add new Office 365 users as agents in Zoho Desk.
To disable the integration:
- Click the Setup icon (
- Click Microsoft under the Marketplace menu.
- Click Office 365 on the Microsoft page.
- On the Office 365 page, click the toggle beside Office 365 to Off.
- Click Disable to confirm your action.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up Microsoft Teams Integration
Microsoft Teams is an all-in-one hub that allows a group of people to communicate and collaborate in a single workspace. Once integrated with Zoho Desk, users can perform all customer ticket management processes within MS teams platform. You can also ...Setting up Zoho Meeting Integration with Zoho Desk
Delivering exceptional customer support requires a delicate balance between responsiveness and efficiency. One challenge that customer support teams often encounter is switching between applications while handling tickets and maintaining the context ...Introduction to Zoho Desk
Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...FAQs: Zoho Desk integration with Zoho CRM
What is Zoho Desk? A company is customer-centric if it can provide timely and efficient customer support. To provide support, they need help desk software using which support agents can resolve customers' problems. The help desk software ensures that ...Setting up a Bot in Microsoft Teams
In addition to setting up tabs, you can also set up a bot in Microsoft Teams to communicate with users. Integrating the Teams bot with Zoho Desk facilitates seamless live communication between your agents and achieves scalability of support. Benefits ...
New to Zoho LandingPage?
Zoho LandingPage Resources