Webpower Extension | Zoho Desk Knowledgebase

Webpower for Zoho Desk

Webpower helps you create your own campaigns, send relevant content to your subscribers, and keep contacts up to date via email marketing. With the Webpower extension for Zoho Desk, you can now view your campaigns and subscribers in Webpower within Zoho Desk. This gives you a quick view of the campaigns and contacts in Webpower from within Zoho Desk, and lets you maintain a better relationship with them. You can manage your contacts and groups in Webpower from Zoho Desk, analyze your campaigns, and plan for future campaigns based on their responses.

Key Features
  1. View Webpower campaigns from Zoho Desk
  2. Edit and send email campaigns
  3. Manage Webpower subscribers and contacts from Zoho Desk
  4. View the reports of the Email campaigns 

Installing the Webpower Extension
The Webpower extension can be installed from the Zoho Marketplace or from your Zoho Desk account.
  1. Log in to your Zoho Desk account with Administrator privileges.
  2. Click the Setup icon (  ) Integrations > Marketplace. 
  3. Search for 'Webpower' in the search bar on the right.
  4. Select the Webpower extension and click Install.
  5. In the Webpower Installation Setup page, select profiles whose agents can access the extension in Zoho Desk.
  6. Agree to the Terms of Use and click Install.
  7. Click Authorize, then select the portal that you want to install the extension in.
  8. Authorize your Webpower account by clicking Authorize in the pop-up.
  9. Enter the domain URL, to configure the extension.
Once the extension has been configured successfully, it can be accessed from the top band (Module section) and sub-tab of ticket details page.

Accessing the extension from top band
The Campaigns from Webpower, along with the Groups and Contacts associated with them will be listed in the Webpower widget page. 
  1. Click on the () icon in the top band.
  2. Click Webpower from the dropdown menu. The Webpower widget page will open.
    The
    Select Campaigns list will show all the Campaigns from Webpower.
    The left panel of the widget lists options to manage
    Contacts and Campaigns.
    The mid panel of the widget displays the content related to the item selected.



  1. When a campaign is chosen from the Select Campaigns List, the Contacts details will be listed.
  2.  When Contact is selected in the left panel, details of contacts and groups in Webpower will be listed
  3. Click Campaigns to view campaign summary.

To manage Contacts:
  1. Select a campaign from the Select Campaigns, drop-down list.
  2. Click Contacts from the left panel of the widget page.
    The list of contacts that the selected campaign was sent to will be displayed in the mid panel of the widget.



    1. Click Add contacts from the top right corner of the widget page to add new contacts.
    2. Click Groups, from the left panel to view the details of groups.  
      1. Select a group and click the More icon (  ) on the right.
      2. You can Rename, Delete, or Flush the group by choosing the respective options from the menu.
        Note: Webpower default groups cannot be deleted or edited.

To manage Campaigns:
  1. To view the summary report of the email campaign, choose Campaigns from the left panel, click Email campaigns, and select a campaign from the displayed list.
  2. To send an email campaign, click the More icon (  ) to the right of the campaign
    1. Select Edit/Send.
    2. Select the group from the provided list of groups.
    3. Click Save, then click the Send button.
  3. Click Sender Address from the left panel.
    Sender address details will be displayed.
    1. Choose a Forward address from the list to edit or delete the address.
    2. Click Add sender to add new sender details.

Sending email campaigns from Ticket's Details Page 
The Webpower extension can be accessed from the sub tab of the Ticket's details page.  You can send email campaigns to the user associated with the ticket and know the details of campaigns sent to them.
  1. Click the icon in the Ticket's details page.
  2. Click Webpower App.
  3. Choose Campaigns tab, then click the Send button on the specific email campaign to send it to customers.



The list of email campaigns sent to the customer will be listed in the History tab .

Uninstalling Webpower Extension
To uninstall the Webpower extension:
  1. Go to Setup Integrations > Marketplace. 
  2. Click All under Marketplace.
  3. Click Installed Extensions.
  4. Choose Webpower from the list of extensions.
  5. Click the More icon (  ) in the upper-right corner of the Webpower extension setup page.
  6. Select Uninstall Extension.
  7. Click Confirm.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • SendinBlue for Zoho Desk

                                                                                                                Manage SendinBlue Contacts, Lists, and Campaigns. With this integration, support teams can easily get the full picture of their campaigns, see their statuses, and even send campaigns right from Zoho Desk. Features From Zoho Desk, you can: View all ...
                                                                                                              • Mailchimp for Zoho Desk

                                                                                                                View Mailchimp Campaigns right from Zoho Desk. With this integration, support team members can easily get the full picture on which email campaigns are sent to a customer and the status of each campaign. You can also send campaigns from Zoho Desk. ...
                                                                                                              • Highrise for Zoho Desk

                                                                                                                View customer details and deals from Highrise in Zoho Desk. Manage contacts, deals, and activities between Highrise and Zoho Desk. Add new customers and deals to Highrise from Zoho Desk. This integration makes it easy to understand customer's details ...
                                                                                                              • Zendesk Sell for Zoho Desk

                                                                                                                The Zendesk Sell for Zoho Desk extension makes it easy for you to know your customers' details so that you can better prioritize and manage tickets in Zoho Desk. It lets you manage contacts, deals, and tasks between these applications. You can view ...
                                                                                                              • Introduction to Zoho Desk

                                                                                                                Help Desk is a department in an organization that is in charge of providing the support needed by customers while using the company's product or a service. Customers contact the help desk when they have a question or a problem and a product expert ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources