Network Requirements for Browser Calling — RingCentral
Browser calling for RingCentral allows users to make calls directly from your Zoho Desk without having to toggle between the help desk account and RingCentral software. WebRTC plugins are installed to give hassle-free browser calling and a real-time communication with the end user.
Let’s take a look at the following network connectivity components that are required to be included in the user network.
Firewall Configuration
Firewall includes a Wide-Area Network interface such as a DSL, Ethernet or a cable modem. Firewall configuration allows outgoing TCP and UDP port control to the public Internet from the browser that uses the RingCentral client. It also enables the opening of ports so that the client server has time to exchange information with the remote server.
Router
Router provides routing, traffic directing, packet forwarding and also provides support for ping and traceroute ICMP, bandwidth management, packet prioritization and smart packet inspection.
Firewall Access
Firewall access ensures that the outbound and inbound firewall port is opened between the internal user network and the ISP WAN for the applications such as, Call control, RTP media, telephone provisioning and registration, and Auxiliary services. This firewall access allows the call control and media path connectivity.
WebRTC plugins
WebRTC helps real-time multimedia applications to function without any installation of additional extensions, or plugins. It enables Real Time Communication to the end user independent of the browser being used. The following are the ports to be opened before enabling the browser option under RingCentral call preferences.
| Traffic Type | Protocols | Source Port Number | Destination Port Number |
| Signaling and (secured) Media (WebRTC) | HTTP/TLS/TCP, STUN/UDP | 5060, 6182, 8080, 8083 | 5060, 6182, 8080, 8083 |
For more information on setting up your network for RingCentral, click here.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
RingCentral Integration With Zoho Desk
Unlike the regular on-premise systems, RingCentral is a Cloud phone system. It helps you to know the help desk related information about your caller and also make calls to your contacts inside help desk. Once you integrate RingCentral with Zoho Desk, ...Zoho Connect Integration Blocks for GC
Integration blocks (previously known as System Blocks) simplify the complexities of configuring webhook blocks in GC by offering the same services as reusable blocks. This approach eliminates the need to create webhooks from scratch each time ...Setting up Google Chat Integration
Google Chat is a real-time messaging and collaboration platform, designed to facilitate communication and teamwork among individuals and groups. It is a useful tool for both personal and professional use. Once integrated with Desk, users can perform ...Zoho CRM Integration Blocks
Integration blocks (previously known as System Blocks) simplify the process of configuring webhook blocks in GC by providing reusable blocks. These blocks streamline the process of integrating with external services, making it easier to build ...Zoho Projects Integration Blocks
Integration Blocks (formerly known as System Blocks) simplify the process of configuring webhook blocks in Guided Conversations (GC) by offering pre-built, reusable blocks.These blocks eliminate the need to create webhooks from scratch each time, ...
New to Zoho LandingPage?
Zoho LandingPage Resources