Installing Asterisk, Elastix, or Avaya Aura® AES Telephony System in Zoho Desk

For each of the PBX systems (Asterisk, Elastix, or Avaya Aura® AES), you need to download the corresponding adapter and integrate it with Zoho Desk. This document gives you information about the following:

System requirements
Prerequisites before you start the installation process
Installation procedure for Asterisk, Elastix, and Avaya Aura® AES

System Requirements

A Linux Operating System. Both your Operating System and your PBX system must be running on the same local network.
JDK 1.8.x must be installed in the system in which you will be installing the Zoho PhoneBridge Adapter.
As the Asterisk and the Elastix PBX is a Linux box, you can install our PhoneBridge adapter in the PBX itself and configure the PBX IP address as 127.0.0.1 in the adapter.

Prerequisites

You must have the following to complete the installation process:

Administrator privileges
Zoho PhoneBridge adapter for your PBX system
Authorization key
PBX details

Downloading Zoho PhoneBridge Adapter

You are required to download a Zoho PhoneBridge adapter to use the Zoho PhoneBridge feature.

To download the adapter:

Click the Setup icon ( ) > Channels > Phone.
Select a PBX system you want to install on the Telephony page.
In the PBX system page, click Enable.
Next, you will be taken to the Configuration tab of the PBX system.
Under the Configuration tab, click Download PhoneBridge Adapter.

The installation procedure differs for each type of PBX system. You must download a separate adapter for each of the PBX systems that you own.

PBX Details

This section provides information about the PBX properties file for the Asterix (teleadapters/asterisk/conf/asterisk.properties) and Elastix (teleadapters/elastix/conf/elastix.properties) PBX systems:

asterisk.manager.server: IP address of the PBX system
asterisk.manager.username: Asterisk manager's username
asterisk.manager.password: Asterisk manager's password

Avaya Aura® AES (teleadapters/avaya/conf/avaya.properties) PBX system:

avaya.server: IP address of the PBX system
avaya.manager.username: Avaya Aura® AES manager's username
avaya.manager.password: Avaya Aura® AES manager's password

Installing Zoho PhoneBridge for Asterisk

To install Zoho PhoneBridge for Asterisk PBX systems:

Download the Zoho PhoneBridge Adapter for Asterisk.
Extract the .zip file and save it in the machine that you want to run the Asterisk adapter.
This system should be able to communicate easily with your Asterisk PBX system.
Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the Authorization Key along with your Zoho Desk Portal name.
Edit the "Zoho/ztiadapter/teleadapters/asterisk/conf/asterisk.properties" file and configure the PBX details.
Run the nohup sh run.sh & command inside the zoho/ztiadapter/bin directory.
Your Zoho PhoneBridge service for Asterisk will be started.

Installing Zoho PhoneBridge for Elastix

To install Zoho PhoneBridge for Elastix PBX systems:

Download the Zoho PhoneBridge Adapter for Elastix.
Extract the .zip file and save it in the machine that you want to run the Elastix adapter.
This system should be able to communicate easily with your Elastix PBX system.
Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the Authorization Key along with your Zoho Desk Portal name.
Edit the "Zoho/ztiadapter/teleadapters/elastix/conf/elastix.properties" file and configure the PBX details.
Run the nohup sh run.sh & command inside the zoho/ztiadapter/bin directory.
Your Zoho PhoneBridge service for Elastix will be started.

Installing Zoho PhoneBridge for Avaya Aura® AES

To install Zoho PhoneBridge for Avaya Aura® AES PBX systems:

Download the Zoho PhoneBridge Adapter for Avaya Aura® AES.
Extract the .zip file and save it in the machine that you want to run the Avaya Aura® AES adapter.
This system should be able to communicate easily with your Avaya Aura® AES PBX system.
Edit the "Zoho/ztiadapter/conf/zti.properties" file and configure the Authorization Key along with your Zoho Desk Portal name.
Edit the "Zoho/ztiadapter/teleadapters/avaya/conf/avaya.properties" file and configure the PBX details.
Download jtapi-sdk.zip file from the Avaya website here.
Note: You must be logged in to Avaya DevConnect to download the file.
Extract this zip file and copy jtapi-sdk/lib/ecsjtapia.jar file to "Zoho/ztiadapter/teleadapters/avaya/lib/" folder.
Run the nohup sh run.sh & command inside the zoho/ztiadapter/bin directory.
Your Zoho PhoneBridge service for Avaya Aura® AES will be started.

Resources

You can download the required adapter from the following links to integrate your PBX system with Zoho Desk.

Access your files securely from anywhere

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
CRM Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Order Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal	Mobile App
Form Designer	HR	Mobile Forms
Card Forms	Food	Offline Forms
Assign Forms	Photography	Mobile Forms Features
Translate Forms	Real Estate	Kiosk in Mobile Forms
Electronic Forms
Notification Emails for Forms	Alternatives	Security & Compliance
Holiday Forms	Google Forms alternative	GDPR
Form to PDF	Jotform alternative	HIPAA Forms
Email Forms		Encrypted Forms
Embeddable Forms		Secure Forms
Drag and Drop form builder		WCAG

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
Integrating with Asterisk, Elastix, or Avaya Aura® AES PBX Systems
The Zoho PhoneBridge feature connects the PBX system and the Zoho Desk system that holds all the important details of your customers. With this feature, Zoho Desk offers you a platform to manage incoming and outgoing calls on your computer You can ...
Hosted PBX Vendors in Zoho Desk
Connect your PBX (Private Branch Exchange) systems with Zoho Desk and execute inbound and outbound calls right within your help desk account. The cloud-enabled or hosted PBX platform makes it incredibly easy for you to use the voice channel while ...
RingCentral Integration With Zoho Desk
Unlike the regular on-premise systems, RingCentral is a Cloud phone system. It helps you to know the help desk related information about your caller and also make calls to your contacts inside help desk. Once you integrate RingCentral with Zoho Desk, ...
Calling Customers Using Zoho PhoneBridge
A major part of an agent's day is spent on managing outbound and inbound support calls. What helps them in making these calls is a good phone system and ease of access to the essential details before the call. The Zoho PhoneBridge feature connects ...
Setting up Zoho Meeting Integration with Zoho Desk
Delivering exceptional customer support requires a delicate balance between responsiveness and efficiency. One challenge that customer support teams often encounter is switching between applications while handling tickets and maintaining the context ...