Setting Default Work Modes for Tickets
Efficiency is key when it comes to managing customer questions and support tickets. And Default Ticket Listing in Zoho Desk is designed to enhance this efficiency. It allows users to streamline ticket management by setting their preferred mode (classic, status, priority, etc.) as the default. This means that every time you open the app, your chosen mode will be ready and waiting, ensuring a easy-to-understand, well-organized database for quick reference from the start.
Types of ticket listing modes
Status Mode: Sorts tickets by their status (Open, In Progress, On Hold, Escalated).
Handshake Mode: Organizes tickets by customer types as mentioned in Zoho CRM (Customers, Potentials, Contacts/Leads, New).
Countdown Mode: Helps manage time-sensitive tickets by displaying time left to resolve.
Priority Mode: Allows prioritization of tickets based on urgency as (High, Medium, Low, and Other Priority).
Enhance work efficiency with default ticket listing
Setting your preferred work mode as the default can help you save time, sharpen focus, ease navigation, and boost productivity. For instance, if you often use Status Mode to keep track of ticket progress, making it your default view will ensure you don't have to set it every time you want to view the tickets. You can view important tickets status-wise as soon as you open the app. This saves time by eliminating the need to navigate through menus.
To set default view ticket listing
Tap on the Hamburger menu (
).
Go to Settings (
).
Select Default Ticket Listing.
Choose your preferred status.
Restart the app to apply changes.
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