Collaborating using Feeds in Android - Desk | Mobile

Collaborating using Feeds in Android

Feeds in Zoho Desk is a feature that helps agents find a collection of status messages, mentions, comments, direct messages, changes made to the tickets they own, closing tickets, assigning tasks, creating events, and so on. Read to know more about setting feed preferences. 

To view Feeds in mobile 

  1. Open the Zoho Desk app.
  2. Tap the Hamburger menu in the top left corner of the screen and select Feeds. 

To add a feed

  1. In the Feeds module, tap the Add icon in the bottom-right corner of the screen.
  2. In the Add Status form, enter your post. 

  3. Tap Post to publish the feed. 

Notes
Feeds are department specific. Users can change the department from the Hamburger menu to view feeds pertaining to a specific department.

To add comments to a feed

  1. In any of the existing posts, tap Add Comment. 
  2. In the Add Comment page, enter your comment and tap Post. 
The number of comments posted in a feed are displayed at the bottom of a feed in a number format. Agents can tap on the number to view all the comments posted. 

To view the associated tickets

Users can tap on a specific feed to view the ticket associated with the said feed.