Clearing the Cache from the Desk Account

Clearing Cache from the Desk Account in Android

While using the app, the data is stored in the Desk app for faster results, but it slows down the app in the longer run. Clearing the cache helps clean up junk data and improve the performance of the app. There are two types:
  1. Reset user images - Deletes the images stored and used by the agents in the app.
  2. Clear cached attachments - Deletes the downloaded attachments.

To clear cache from the app

  1. Click the Hamburger Menu  > Settings  > Clear Cache.
  2. Select the desired option and click OK.