Deleting the Zoho Desk account - Mobile| Android

Deleting the Zoho Desk Account in Android

Users have an option to close or delete their Zoho Account from the mobile application. Closing the Zoho Desk account will permanently delete all the data and apps associated with that account. This will also delete the user's profile in the web app. 

Notes
After deleting the account, the user can open a new account using the old email address. 

 To delete or close a free Desk account

  1. Click the Hamburger Menu in the top-left corner of the screen.
  2. Click Settings   at the bottom of the screen.
  3. Go to Privacy and Security.
  4. Click Close Account. On the Close Account page, click Proceed.  You will be redirected to accounts.zoho.com to verify your identity.
  5. Enter your Password and click Confirm Password. You will be redirected to a page listing the apps associated with your Zoho Desk account.
  6. Click Next. A page listing the app-specific organizations will be shown
  7. Click Next. You will be redirected to the Close Account page again.
  8. Select a Reason for closing the account from the drop-down and a Feedback.
  9. Click Close Account.
Notes
To delete a paid account from the mobile, the user should cancel their subscription or downgrade it to a free account and then delete. 
The user can close the app while in the process of deleting their account and resume from where they left when they reopen their app.