Users' attachments are protected at every stage, from storage to sharing, providing them with the confidence that their data is safe. 

Imagine Zylker, a financial services company, using Zoho Desk to handle client tickets. When a client submits a ticket with a sensitive document, such as financial statements, the support agent uploads the file directly into Zoho Desk, where the app automatically encrypts the file, keeping the sensitive information protected and securely stored.

 

Later, when the agent needs to review the document, Zoho Desk temporarily decrypts the file, allowing the agent to view it securely. After the agent finishes reviewing, the temporary decrypted file is automatically deleted, preventing any unauthorized access. If the agent needs to share the document with a senior advisor again, the app creates a temporary decrypted version for sharing, which is deleted shortly after, making sure the document isn’t left vulnerable on the device. Throughout this process, the File Encryption feature keeps the client’s financial data secure, maintaining confidentiality.

 

Some files require third-party applications to be accessed and viewed. In these cases, File Encryption continues to protect the users' data by masking it, so even if the file is accessed by the application, it will appear as an unsupported format.