Viewing Agent Profile in Android

A user profile is an array of information about a specific user within an organization. In the Desk mobile app, agents can view their profile details, including:

Name
Email address
Profile photo
Role and permissions
Phone and Mobile number
Extension number
Preferred language
Location
Departments
Teams
Channel expert
Bio: A short biography that the customers can view
Tickets handled: An overview of open, on hold, and closed tickets and a list of all the tickets handled by the agent
Time entry
Customer happiness rating
First response time
Average response time
Average resolution time

Viewing performance details

Agents can select the date range in which they want to view their performance: tickets handled (open, closed, on hold), first response time, average response time, average resolution time, and happiness rating.

Agents' profiles are view-only in the mobile app; modifications to the profile can be performed only through the web application. Learn more about updating your user profile.

To view your user profile

Open the Zoho Desk app.
Tap the Hamburger menu > Settings > View Profile. Then tap:

Tickets to view the list of all tickets handled.
Time Entry to view total time spent and total cost.
Happiness Rating to view every customer's rating.
3. Tap the Info icon to see email, phone, extension, mobile, language, location, departments, teams, channel expert, and bio.

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