Accessing Activities Module in Android
The activities module helps users track tasks, events, and calls, with each parameter having its own vital information like priority level, status, and due date.
The tasks, events, and calls can either be stand-alone records or associated with tickets.
Creating a task
Every ticket will have a to-do list for the agents to perform before it can be marked as closed. Tasks are the to-do list that ensures that the actions associated with a ticket are done in a time-bound and orderly manner.
There can also be stand-alone tasks. For example, a user can create a task to perform a routine security scan, conduct a training session for new employees, etc. that are unrelated to a ticket.
For every task, the agents can set reminders, priority, due date, and more to stay on top of the project.
To edit or delete a task, click on the respective icons.
Creating an event
Events are calendared activities. It helps the agents schedule an activity that has a specific place, time, and duration, so that they can keep better track of their programs and schedules.
For example, if a manager wants to set a reminder for the monthly review meeting, an event can be created to notify the team members about it, without having to create a ticket.
Users can edit 
or delete 
the created event.
Making calls
Calls help users keep track of inbound and outbound calls in Zoho Desk. In the mobile app, users can also schedule calls so that the app pops up a reminder when it's time to dial in.
The users cannot make calls using the mobile app; they can only record the details of inbound and outbound calls and schedule calls.
Users can edit 
or delete 
the created call.
For every task, event, and call, the users can add comments, attachments, and time entries present in the subtab of the activity detail page.
Activity views
System-defined standard views categorize the activities as tasks, events, and calls.
In the activities view, the users can star or unstar views through the edit views screen and also reorder the views from the Edit Views screen.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Accessing Activities Module in iOS
The Activities module helps users track tasks, events, and calls, with each parameter having its own vital information like priority level, status, and due date. The tasks, events, and calls can either be stand-alone records or associated with ...FAQs: Ticket Management
1. What is a ticket and where does it originate from? Tickets are support requests that are submitted by customers. They contain the support conversations and other important details, such as priority, category, and status, that help agents ...Viewing Formula Field in Android
Formula field is currently available only on Early Access. Kindly fill out this Registration Form to request early access. Formula field is a custom field that automatically derives a value by computing the values in the different fields. The output ...Predefined and Custom Event Views
Time-bound activities like meetups, demonstrations, and customer onboarding frequently happen as part of sales activities. It's easier to find events that have similar attributes with list views. For example, you can view meetings that are scheduled ...Adding, Editing, and Deleting Calls
Calls are the most important of all customer support activities. Often agents receive customer issues over the phone and resolve them whenever possible. It's essential to log calls, as it helps to: Track the number of calls that are received and ...
New to Zoho LandingPage?
Zoho LandingPage Resources