To add a ticket

1. On the Home screen, tap the Add icon in the bottom-right corner.
   
2. On the Add Ticket page, tap the More icon in the top-right corner.
   
3. Select Templates and choose the required template from the displayed list. Some of the fields will be auto-filled based on the template.
   
4. Enter other details such as the department, contact name, account name, email, phone number, subject, description (the content to be filled here can be edited using the Rich Editor Text), status of the ticket, due date, priority, and product in the Add Ticket page.
   
5. If the ticket requires any files to be attached, tap the Attachment icon to attach the file to the ticket directly.
   
6. Select Refresh Layout after tapping the More icon to update the fields as and when you make changes to the layout in the web app.
   
7. Tap the tick icon at the top-right corner to save the ticket.
   

Assigning agents