Attaching a File

The Zoho desk app allows the users to include important details in the form of photos, files, voice notes, scribbled notes, and documents within the tickets, comments, and activities to facilitate the easier exchange of information.

Attaching details to tickets, comments, and activities

For tickets

On the home screen, tap the Add icon .
In the Add Ticket page, tap the Attachment icon .

For comments

In the Ticket detail page, tap the Comments icon

> Attachment icon

For activities

In the Ticket Detail page, tap the Activities icon .
Open the activity, click the Attachment tab, then click the Attachment icon .

The user can then tap on the desired format to attach the appropriate files to the tickets, comments, or activities.

To upload images, the users can either use the Gallery (to upload already taken photos) or Camera (to take the photo and then upload it) option. The users can attach voice messages using the Audio option, any minute detail or notes using the Scribble option, any type of file from their phone's internal storage or Google Drive using the File option, or scan and upload images or text as documents using the Scan option.

The user can tap on the

icon, to make their attachments either public or private, and

to view the attachments either in the list view or grid view.

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