Viewing Blueprint in Android
The blueprint feature in the Zoho Desk Mobile app provides a clear plan for handling tickets, making it easier to track progress and ensure timely resolution. With the Blueprint, users can see how tickets are being managed and which accountability is in support.
A blueprint can be created and added to a ticket only through the web application. The users can only view the information through the mobile app.
To view the blueprint info
Blueprint status
Blueprint status in Zoho Desk helps users understand how a ticket's status changes over time. It's specifically for tracking status changes and doesn't affect other parts of the ticket.
Revoking blueprint
The users can also revoke the blueprint attached to the ticket.