Bulk Actions in Mobile - Desk | Android

Performing Bulk Actions in Android

The user can select a maximum of 50 tickets for performing bulk actions on features like merge, assign, close, spam, and delete. Bulk actions can be performed in both list view and table view. 

Merge



  1. The user can only merge five tickets at a time. 
  2. This feature is available only in the individual departments view. The user cannot merge tickets in the all departments view. 

Assign



  1. The user can only assign agents to up to fifty tickets at a time. 
  2. Only the tickets from the same department can be merged. 

Close



  1. The user can close up to fifty tickets at a time. 
  2. The agents can close the tickets even in All Departments view. 

Delete

The user can delete a maximum of 50 tickets at a time; these messages will move to the recycle bin for 60 days, after which, they will be permanently deleted from the help desk account.

Spam

With the capability to mark up to 50 tickets as spam at once in Zoho Desk, agents can easily identify and filter out irrelevant or unsolicited messages. This allows them to concentrate on quickly resolving genuine client issues.

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