Bulk Actions in Mobile
The user can select a maximum of 50 tickets for performing bulk actions on features like merge, assign, close, and delete.
Merge
- The user can only merge five tickets at a time.
- This feature is available only in the individual departments view. The user cannot merge tickets in the all departments view.
Assign
- The user can only assign agents to up to fifty tickets at a time.
- This feature is available only in the individual departments view. The user cannot assign agents to tickets in the all departments view.
Close
- The user can close up to fifty tickets at a time.
- The agents can close the tickets even in All Departments view.
Delete
The user can delete a maximum of 50 tickets at a time; these messages will move to the recycle bin for 60 days, after which, they will be permanently deleted from the help desk account.
Spam
With the capability to mark up to 50 tickets as spam at once in Zoho Desk, agents can easily identify and filter out irrelevant or unsolicited messages. This allows them to concentrate on quickly resolving genuine client issues.
Update
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Performing Bulk Updates in Zoho Desk
Customer support team face high volumes of tickets, especially during large-scale events like outages, feature releases, or product recalls. In these situations, performing repetitive tasks, such as sending acknowledgment messages, updating statuses, ...Working with Tickets in the Android App
The Zoho Desk Android App simplifies the process of resolving customer issues by transforming each concern into a ticket. In order to ensure that no client inquiry is left unaddressed, this user-friendly app allows agents to manage tickets smoothly. ...Working with Tickets in the iOS App
The Zoho Desk software enables users and agents to efficiently resolve customer issues. Each issue or complaint that an agent receives from customers is called a ticket. The ticket management system automates the resolution process. Now that we are ...FAQs: Working on Tickets
What are Tickets Tabs in Zoho Desk? Tickets Tabs in Zoho Desk are designed to organize and provide contextual information about support tickets within the help desk system. These tabs enable users to connect tickets with other standard modules of ...Actions in the Ticket Detail Page
Once a ticket is assigned to an agent, there are several actions they need to perform in order to resolve the issue and eventually close the ticket. Sometimes, agents have to edit the ticket to include missing information that the customer shared ...
New to Zoho LandingPage?
Zoho LandingPage Resources